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Thieves! Had an iPhone screen replaced for 299,90€(!) expecting to have an original one, when it wasn’t. It was defectively assembled, which obliged me to go another iService shop in Lisbon to get another one, fake one too.
20 May 2024
Unprompted review
Reply from iServices
Dear Bernardo,
We would like to inform you that we have received your complaint, which has received our full attention, and we regret the situation that has arisen.
After careful analysis of what you have reported, we must clarify that at no time, and on no channel, does iServices state that it is an Apple Representative Brand. iServices is not, nor does it claim to be, an official representative of any of the numerous brands of smartphones, tablets and computers that it repairs under its business model. iServices is the leading multi-brand repair company for smartphones, tablets and computers; a company that is completely autonomous and independent of any technology manufacturer. As a company that also specializes in the sale of refurbished products, we are not obliged to supply original Apple components. Our commitment is to use compatible parts that guarantee the full functionality of the equipment. In this sense, compatible and non-original parts are used in repairs, whether or not they fall under the scope of the warranty. It is also important to note that at iServices we only work with certified international suppliers who focus on the circular economy of electronic products and all their parts, materials and components.
Estimado Cliente, A sua avaliação mereceu a nossa melhor atenção e agradecemos, desde já, pela disponibilidade demonstrada. A sua satisfação é a nossa prioridade.
Esperamos poder voltar a contar brevemente, com a sua visita! :)
Muito obrigado, mais uma vez, pela sua preferência. Atenciosamente, A equipa iServices
Estimado Cliente, A sua avaliação mereceu a nossa melhor atenção e agradecemos, desde já, pela disponibilidade demonstrada. A sua satisfação é a nossa prioridade.
Esperamos poder voltar a contar brevemente, com a sua visita! :)
Muito obrigado, mais uma vez, pela sua preferência. Atenciosamente, A equipa iServices
My insurance was supposed to cover both Portugal and Spain. One weekend in Spain, that I had to go to the hospital for an emergency, called customer care that only works from monday to friday 9-5pm… found out on internet that have agreement with one of hospitals available to which I went. After returning, despite providing all necessary and asked information, I only faced problems and could never recover the money back: over 300€!
O meu seguro deveria cobrir Portugal e Espanha. Um fim de semana em Espanha tive que ir ao hospital por uma emergência e liguei para o apoio ao cliente que só funciona de segunda a sexta das 9 às 17h… descobri que tinha convénio com um dos hospitais disponíveis, onde fui. Após o regresso, apesar de ter disponibilizado toda a informação necessária, só colocaram problemas e nunca consegui recuperar o dinheiro gasto: mais de 300€!
My insurance was supposed to cover both Portugal and Spain. One weekend in Spain, that I had to go to the hospital for an emergency, called customer care that only works from monday to friday 9-5pm… found out on internet that have agreement with one of hospitals available to which I went. After returning, despite providing all necessary and asked information, I only faced problems and could never recover the money back: over 300€!
O meu seguro deveria cobrir Portugal e Espanha. Um fim de semana em Espanha tive que ir ao hospital por uma emergência e liguei para o apolo ao cliente que só funciona de segunda a sexta das 9 às 17h… descobri que tinha convênio com um dos hospitais disponíveis, onde fui. Após o regresso, apesar de ter disponibilizado toda a informação necessária, só colocaram problemas e nunca consegui recuperar o dinheiro gasto: mais de 300€!
Mgen Insurance is a thief company. Not recommendable! My insurance was supposed to cover both Portugal and Spain. One weekend in Spain, that I had to go to the hospital for an emergency, called customer care that only works from monday to friday 9-5pm… found out on internet that have agreement with one of hospitals available to which I went. After returning, despite providing all necessary and asked information, I only faced problems and could never recover the money back: over 300€!
2 May 2024
Unprompted review
Reply from MGEN
Bonjour, je suis navré d'apprendre votre expérience avec nos services. Vous pouvez vous rapprocher d'un conseiller directement via nos réseaux sociaux pour que votre dossier soit vérifié. Messenger : https://cutt.ly/0yTMioS