stay away from that shop
So, i will join many who wrote that they had ordered many months ago and still have not received the goods. I have the same experience. Ordered on the 29th of October and got another Email (12. December) with a new delivery on the 16th of January! This time though without any reason why they do not want to send me the paid items!
To the shop: the order number is 607854 i want my money back! How can i do that????
Stay away from the, Finger weg!
UPD: I can approve that the whole refund was sent to me.
Reply from Byflou.com
Hello,
Thank you for your review, and we sincerely apologize for the frustration and inconvenience you have experienced with your order.
We can confirm that your order #607854 has been returned and that a full refund has been processed to the original payment method used at checkout. Please note that, depending on your bank or payment provider, it may take a few business days before the amount is visible in your account.
The delays were caused by unforeseen logistical challenges, and we regret that our communication did not meet the standard we aim to provide. We fully understand your disappointment and appreciate your patience.
If you have not received the refund yet or if you have any further questions, please do not hesitate to contact our customer service team directly — we will be happy to assist you.
Kind regards,
Michelle, Byflou