Adrian Militaru

I am extremely disappointed with Viagogo's complete lack of support. I purchased 4 tickets for The Weeknd in Madrid (August 29) under Order Number: 62361XXXX.
The ticket transfer was done incorrectly by the seller. When I try to access them on Ticketmaster, I get an error saying the order cannot be found with my email. Ticketmaster Spain officially confirmed to me that the transfer was not successful and that Viagogo must resolve this.
I sent an urgent email over a month ago explaining the issue, and I have received absolutely zero response. The concert is next month, I have already booked my flights and accommodation, and I still don't have my tickets.
I demand that Viagogo immediately investigates this with the seller or provides equivalent replacement tickets under the Viagogo Guarantee. Please contact me urgently to resolve this before I am forced to dispute the charge with my bank.

I liked very much the trip and the Headout mobile app which displays useful info about the locations to visit and the fact that the tickets are also available offline.