H.G Jones

A very positive experience with Newmarket Holidays from start to finish.
Booking our holiday to Krakow was easy and number of queries I had post-booking were answered efficiently and effectively. One irritating point: the company asked for feedback after every call no matter how small the issue.
The flights were booked with EasyJet and our journey to Krakow and back went smoothly.
Beverley, our courier was pleasant, helpful and efficient. We didn’t have a great deal of contact with her except to/from the airport and the visit to Auschwitz. However, she was well informed and able to answer any questions effectively.
The hotel, INX Design in the Jewish Quarter was excellent: helpful staff; very clean and lovely room with a modern bathroom. We really liked the area and a tram stopped outside the hotel which could take us to the Old Town if needed.
Many scenes in Shindler’s List were filmed behind the hotel in the old square.
One issue which would improve the experience of guests would be the greater use of headphones on walking tours. Our group was large and some slower than others. Headphones would ensure that every member of the group could hear everything which the guide was saying. This was not the case an our walking tours of the Old Town nor outside at Auschwitz II.

I thought this was just a way of avoiding 3 points on my license. But it was an interesting and informative course from which I learned some useful information.
The tutor, Adey, was vey good; knowledgeable and amusing. It would be very easy to be patronising in such circumstances but he was far from that.
Time well spent

Beautiful bouquet delivered as described online for our Rugby Wedding Annniversary.
Easy to order and delivered on the day and time requested.
Couldn’t ask for better.

I have given NAC 5* because of the service provided even though our problem could not be solved.
A ring on our hob was failing to light. I phoned NAC and we received a visit from Phil within 48hrs. He diagnosed a thermocouple failure.
The hob is 20yrs old but he managed to find the part and came back 10 days later. Unfortunately, the ring still did not work because the valve had failed.This part was now obsolete.
Phil to his credit asked whether we used one ring more than another and changed the parts around to give us use of the three most popular.
He didn’t charge us for the thermocouple which wasn’t needed. We certainly had vfm for the call out charge only.

I spoke with representative CL6 on a callback who was extremely helpful and polite. She found a revised price for me from my renewal offer which was much more competitive. I would give her 5 Stars.
However, this followed a phone call where I was on the line for 30min before using the callback option.
I also tried to use live chat but there were 75 people in front of me.
My revised price from CL6 was significantly lower as the renewal offer letter was over 50% higher than the previous year, which was ridiculous.
Why does One Call operate in this way?