René Bachmann

We leased a car with FINN and, overall, had a good experience during the lease. There were some minor inconveniences related to maintenance coordination, but nothing major. The process felt modern and convenient, and the business model seemed innovative and customer-friendly — at least at first.

The problem came after returning the vehicle.

The car was inspected upon return in a process that closely mirrored the original handover. No anomalies or damages were found, and everything seemed fine. However, shortly afterwards, we were hit with an unexpected €2,000 charge.

According to FINN, a more detailed inspection was conducted after the initial return, which allegedly found damage to the doors. This was not detected during the handover inspection and was not visible to us. The fact that this "detailed" check happened only after they had taken full custody of the car raises serious questions about transparency and fairness.

Curious and concerned, we did some digging. While FINN has an overall 4.0 rating on Trustpilot, if you filter the reviews from the last 12 months, a very different picture emerges: around 60% are 1-star reviews, many of them citing similar end-of-lease surprise charges. We also found comparable complaints on Reddit and other social platforms.

In summary:
* The car was inspected upon return with no issues flagged — just as when we received it.
* A later, more detailed check (not mirrored during the handover process) uncovered alleged damages and led to a €2,000 charge.

This appears not to be an isolated case — the volume of recent similar complaints suggests a systematic issue.

It’s unfortunate, because the overall leasing experience was otherwise positive. But the way the return process is handled — and the lack of transparency around these post-return inspections — significantly undermines trust.

I hope FINN takes this feedback seriously and improves the fairness and transparency of their return process.

Due to a delay of over 4 hours in my first flight, i missed the connection and now have been queuing for over 3 hours (3:30 in the morning now) with about other 500 people to try to rebook my flight.

Due to a delay of over 4 hours in my first flight, i missed the connection and now have been queuing for over 3 hours (3:30 in the morning now) with about other 500 people to try to rebook my flight.