Switzerland
Review of EconomyBookings
Reply from EconomyBookings
Hi David,
Good to hear it hit that good-value balance — simple, affordable, and worth a nod. Thanks for taking the time to leave that note; that’s exactly the sort of feedback that’s nice to receive. Hope we can help with the next one too.
Ethan Carter
Feedback Manager
Review of CarQ
Targeted and falsely charged
Car Registration NKT6065 Milage 91619
Car checked and videoed as advised at pickup.
An older Renault now white recently painted to look new, in good condition with few small markings. Recorded walk around video and car seat having 2 burn markings.
Upon leaving the compound, noticed a small scratch on the inside of the windscreen which on the outside was impossible to see. Looked like a fly hit on the windscreen this we photographed from the inside 7 minutes after leaving the compound for our security.
Car return
Upon returning the vehicle the right side of the car was checked and confirmed okay and then this windscreen scratch was immediately identified but again it is almost impossible to see from the outside. The lady knew exactly what to look for and we confirmed we had pictures made from inside the car which we showed her and she would not accept as the time was displayed as 1 hour and 7 minutes after we left the compound. The car pickup was in Greece and the time change for us is one hour. This she would not accept.
We discussed and discussed the proof we had was not accepted. After over one hour we realized our flight would soon leave. We now had to compile, signed all the papers for payment of 750 Euros to replace the windscreen which they said was not previously damaged and were taken to the airport.
Upon our return home we viewed again and again the video in slow motion and finally found clear proof that we had been targeted. If it had not been the windscreen it would have been the car seats.
I have pictures that I would like to send as I am sure we are not the first to be targeted in this way with the windscreen or seats.
The people we discussed with in the office were very aggressive. We now know why. They offer low rental prices and then profit from insurance claims.
I look forward to the reply from CarQ
Fortunately because of clear proof the payment of 750 € has been refunded
Reply from CarQ
Dear David James Fleming,
Thank you for contacting us. We sincerely apologise for any inconvenience you experienced during your vehicle rental.
Having reviewed the case and the available evidence, we can confirm that the windshield damage occurred prior to the vehicle being picked up. For this reason, our partner proceeded with an immediate refund.
We have also taken, all the necessary steps to further improve our inspection procedures, therefore preventing similar incidents occurring in the future.
We appreciate your understanding and patience, and we are at your disposal should you require anything else
Review of Raiffeisen Schweiz
Pro-active fanancial support
Trustworthy
Customer friendly
Good banking options
Review of EconomyCarRentals