BAD customer care and shipping.
Basically, a store with a good selection, but the customer service is terribly underperforming.
It happened to me for the second time that I ordered something and had to wait much longer than promised.
At the time of purchase, all the items were indicated as available, but 2 days later, nothing had happened, that's when I first wrote to the customer service, who could only advise me to wait patiently, because unfortunately one of the items is coming from an external warehouse. I ask why the system indicates that something is immediately available, if it is not?
Then I offered them to send it in a separate package, which is out of the question for them!!! They forced me to take that item out of the cart and order it separately (and thus spend another €8 in shipping costs, the total purchase amount was €550!)
They were able to send the package a week and a half after placing the order, and then came the surprise because the package arrived here from Spain to Hungary in 3 working days...otherwise it takes at least 6-7 working days. I ask, why can't it always be sent this way, if in this case it was possible in 3 days???? Order number: 34309517
24 November 2022
Unprompted review