John Mc Kenzie

I am so sorry that I didn't read reviews of the lack of performance of this uncaring pathetic entity. My woes began when I had to update my new credit card expiry date with Eir in September. A lovely chap named Patrick sold me on the notion of upgrading to fibre broadband which was now " available in my area " He transferred me to Circet. After 18 mins of elevator music my call dropped off. I rang a number, cue elevator concerto 11 for 14 mins. I bought in to the blurb presented to me by the person who eventually answered my call ( which was in a queue, very important to us and if I wanted to bale out they would call me back when my call got to the top of the queue... ), I agreed to all terms and conditions ( which is recorded for training porpoises etc.sic... ) they took my bank details and told me a technician would survey my property shortly prior to carrying out the upgrade. I waited a month and phoned Eir enquiring why my monthly bill had increased but I hadn't yet received my upgrade. They referred me to Circet... I contacted them asking why no technician had interacted with me, they looked at their records and despite me having confirming emails and texts / WhatsApp messages, claimed they had no record of me siging up for the fiber product over a month earlier. I expressed my annoyance and disbelief. Went through the entire process for the 2nd time and was given an installation date of 05 November 2025 PM ( I believe I was " prioritised ".... Over 18 to be in attendance on site on the proposed installation date. I waited and waited and @ 15:30 received a call and subsequent message asking if a rescheduled date of 10 November 2025 08:00 - 12:00 was acceptable, I accepted. Nobody arrived all morning ( I was obliged to ask my daughter to come and bring my wife to a funeral of a friend because I had to wait for the installer, I had hoped I would make it to the cremation after the requiem mass if they arrived at close to scheduled 08:00 and completed the task but they rang near midday and asked if the PM would suffice, I replied that this was the 2nd time this happened and I had no choice... At 16:00 I rang to ask if the technician was going to arrive at all today, my call was batted off from the " Customer care center " to an overworked technician who was working nearby but had, he said 2 " priority " jobs on his worksheet today which was unusual he said. The job he was stuck at involved running 350 meters of underground fiber cable to a large premises and remained uncompleted at that hour. My house required 30 meters of cable from a 10 meter pole into a bungalow. The chap said it was unlikely he would get to me as it was getting dark. He said I'd probably get a call around 19:00 when they re assessed the jobs for tomorrow... Tuesday 11 November 2025 and imagined that as I was a priority job today that I might be on top of the list on Tue. I got a call from HQRS Circet Dublin saying that they could fit me in on Tuesday so I said I suppose I'll have to stay in all day tomorrow again also so... but was told no I wasn't a priority and the Tuesday was Tuesday week... 8 days away... I obviously set out all my complaints re the matter I even said to the girl on the phone that although I was quite vexed with the situation my daughter worked on a similar job to her so I didn't want to be rude or cause offence to her. I refused the appointment date offered but she insisted that I couldn't " roll " my priority on to a closer date. I enquired how to go about cancelling the entire unfulfilled project due to my frustration and my lack of faith that the task would be completed on that future date, she told me she'd cancel it at her end and for some reason I have to contact Eir also. To be honest she hung up on me with undue haste due to I'd imagine being unable to progress the matter to a positive result and most likely work load and the lateness of the hour...So in the morning I now need to find a different broadband provider and also cancel my wife's mobile phone with Eir which was an add on to our household package. Other than being annoyed, I'm just wondering; How can a National entity such as this be so uncaring, inefficient and inept? But ironically I'm not all that surprised given their inability to get matters corrected in the 1st instance having a glaring problem identified and then magnifying the problem by not availing of several opportunities to put it right and that is the kernel of the probity the likes of these " entitled entities in Ireland " answerable to nobody including the comptroller or supposed regulator LOL.

Having posted about the substandard product and even worse customer care a few weeks ago I recently made an email enquiry as to when I could expect my refund. No response from the vendor. Strangely 2 days ago I received an email from Trust pilot stating Garria were again looking for more information to assist them in the matter, other than providing my blood type I cannot see what more information they would like, it's all laid out in my review. The sting in the tail is " If you do not reply within 2 days your review may be removed from online" How convenient is that? A company can ignore you until you write a review that they dislike so they keep asking for information with a 2 day deadline? It may appear that Trustpilot May unintentionally be facilitating them if this is a loophole they can use to evade/ negate bad reviews?
I ordered 8 X 5lt cartons of Julia Florista red wine hoping it would last for the summer. The wine arrived but it was opaque/cloudy, had bubbles in it, left a residue of tea leaf sized solids in the bottom of the glass and it tasted awful. The next carton was the same so I contacted 'customer service' outlined the situation and queried if perhaps they had had a problem with filling, filtration or storage in hot weather? I asked could the remaining order be sent back to them for testing as the wine was very substandard and undrinkable. I was asked for photos which I supplied. It was decided that to progress matters I should open the cartons to check if they were viable for consumption. unfortunately the entire lot was 'Off' I asked for a refund and again asked about returning the remaining product. My emails were then ignored for a period until I persisted... Then I was asked questions as if they had never heard of my complaint ( having been assured earlier that any issue would be 'sorted out' ) such as how much was not fit for consumption? and send photos "as a complaint of this nature is something new to us" That was 30 Jun 25 I replied the same day telling them to look up historical correspondence between us which outlayed the issues and contained photos as requested and that this issue was not New to them... I was then ignored until 07 Aug 25 when I emailed again seeking a refund of 165 euro approx. On 12 Aug I was asked " To resolve the problem quickly (sic...) out of 8 in total how many were fit for consumption" I replied on the same date. none were fit. Asked for my refund and have heard nothing since from them. In my opinion this product is not as advertised nor fit for consumption contrary to European sales ( and possibly on this occasion health legislation? ) law. I am frustrated by their duplicity in saying they would resolve the matter previously and then ignoring emails for prolonged periods only then to act as if the matter was a new development and seek evidence previously submitted, Continued ignoring of the problem, utterly inept 'customer service'. I feel so badly treated by their tactics I may explore the possibility of complaining them to whatever regulatory body has this type of sales / license within their remit. I really hope they don't add insult to injury by posting that my complaint is being reviewed or was dealt with because it clearly was not. If you want to play russian roulette and deal with this company at least be aware if the potential pitfalls. I would give them zero stars if it were possible. This was a reasonably good supplier which has turned into a useless disreputable entity it is sad to see.

Great value and excellent delivery service.

Excellent service and great value. Delivered in 7 days. I will use again.