CO

Consumer

United Kingdom

Reviews

Review of JJ's House

Rated 1 out of 5 stars

Bought shoes to wear to a wedding

Bought shoes to wear to a wedding. Wore them for less than 4 hours on the day and was mainly sitting down during this time and the whole heel wore away on both shoes. Sent an email with photos to the company over 3 weeks ago, as well as a follow up email and not even had a response. Appalling service and will not purchase from them again.

8 August 2026
Unprompted review

Reply from JJ's House

Thank you for reaching out to us.

We appreciate your feedback and are sorry to hear that you are dissatisfied with your shoes. Our records show that your order was delivered on February 18th, and you contacted us in August, which has been over 6 months after the order was delivered. Since it has been over such a long time, we are afraid we cannot accept your return.

For more details, please refer to the policy outlined on our website: https://www.jjshouse.com/help/returns-refund

We appreciate your understanding. Have a great day!

Review of Bensons For Beds

Rated 5 out of 5 stars

Great customer service 🌟🌟🌟🌟🌟

Ian the assistant manager was excellent. Nothing was too much trouble but he wasn’t “pushy” like some other sales men. He answered every query we had but also gave us time on our own to discuss what we wanted to do. Wouldn’t hesitate to return. 🤩🤩🤩

24 July 2024

Review of InPost UK

Rated 3 out of 5 stars

Empty lockers more frequently …

Love the idea of inpost but the lockers aren’t emptied often enough. You either need to increase the number of lockers, locker destinations or increase the frequency that they’re emptied.
Every time I use them ( which is often ) I have no issues. Would give 5 stars if it didn’t take 3 days to get an empty locker.

5 June 2023

Review of Buyagift

Rated 1 out of 5 stars

AVOID!!!!!! Total rip-off!!!!

Bought the gold package for a London show for £189. The tickets offered are £65/£66 each on most other sites including fees!!! How is this acceptable?!!! Trying to get a refund.
Referred to “live chat” can’t even find it. Have messaged on twitter and Facebook and had no response. Appalling customer service.

20 April 2023

Reply from Buyagift

Hi there,

Thank you for your feedback.

I am very sorry to hear you have been left feeling disappointed in your experience with us.

So we can ensure this is escalated further, please contact our team directly on tellusmore@buyagift.com with your full voucher reference number.

Once again, thank you for taking the time to leave this feedback.

Review of Debenhams

Rated 4 out of 5 stars

Refund…

Needed a refund and it was processed with no quibble.

20 June 2022
Unprompted review

Reply from Debenhams

Hi, hope you are well.

Thank you so much for taking the time and leaving this review regards to a refund. It is great to hear your refund has now been processed with no quibble. I will be sure to pass your kind words onto our team for you.

Take care – Lindsay