customer

*Following my original review, I’m pleased to say the company finally reached out and resent the items, which arrived much quicker this time. They apologised for the delay and explained that the order was unfortunately missed due to a period of high traffic and volume. As a goodwill gesture, they also included a few extra decals and pin badges, which was appreciated.

While the initial experience was frustrating due to the lack of communication and delays, it’s clear the company is not bad—just perhaps a little slow, especially when shipping from the UK. I’m glad the issue was eventually resolved and appreciate the apology and added items.

Original Review:

I have been waiting for two sets of decals since the 28th of April. This is almost a month ago and yet I'm still waiting with little to no response to my emails from the company or knowledge of where this order is.

After emailing twice, I had an email from the company apologising for the delays, which they blamed on being too busy. This is two sets of stickers which are easy to produce and quick to post in an envelope. I sent further emails and Instagram direct messages in the hope of a reply or update, but received no further response. I was thoroughly disappointed with this at the time.

As someone in the luxury hospitality industry, I’m always searching for ways to elevate guest experience—and Solis Red Light Therapy has proven to be a game changer. Their high-end red light therapy panels have seamlessly integrated into our wellness offerings, providing guests with a cutting-edge health and recovery solution that aligns perfectly with the premium service we deliver.

From a design perspective, Solis panels are sleek, modern, and effortlessly luxurious, blending beautifully into spa suites, wellness retreats, and high-end accommodation spaces. Unlike bulky, clinical-looking alternatives, these devices feel right at home in a five-star environment, enhancing not only guest well-being but also the overall ambiance.

The technology behind Solis is unparalleled, delivering therapeutic-grade red and near-infrared light to support recovery, skin rejuvenation, improved sleep, and overall vitality. Our guests have been blown away by the benefits, and many now actively seek out properties that feature red light therapy as part of their wellness amenities.

Beyond the product itself, Solis offers outstanding support. Their team understands the hospitality space and has been invaluable in helping us tailor the experience for our clientele. From education to setup, they ensure everything runs seamlessly, which is exactly what we need when introducing new wellness technology.

If you’re in luxury hospitality, wellness, or high-end accommodations, Solis is an investment worth making. Their panels don’t just add value—they create an experience that guests will remember and return for.

⭐ Five stars for quality, service, and impact.

PW's customer service is spectacular! Sarah went out of her way to ensure things were sorted quickly and efficiently without fuss or concern. She made the entire experience easy.

I would recommend them to anyone!!

Great customer service and brilliant products. Will definitely be using them again soon!