Taiyo Tagliaferri

I purchased the white rectangular bar high table from Amazon Italy. On the app, this product is listed in two sizes: 100cm wide and 140cm wide. I ordered the 100cm version, but the table I received was 120cm.

After contacting customer service and sharing screenshots of the product page (which clearly states 100cm everywhere), I was told that the delivered product is considered correct at 120cm and that I would have to keep it. They only offered me a €15 discount as compensation.

This is totally unacceptable. The product details are misleading, and instead of admitting the error, they are refusing a proper solution. At the very least, the company should apologize, correct the product listing, provide me with a return label, and issue a full refund.

Order ID: 402-3492143-8398724

Veloci efficienti e cordiali. Mi sono trovato molto bene, nulla da dire.

Order TXMZUMTFY, this is the 3rd time I'm writing a review here since more than 1 month has passed and no one has taken care of this claim! This is starting to get ridiculous and seriously considering filing a lawsuit. Someone from the claims department better get in touch ASAP!!!!! I have also called multiple times and no one knows when your team will solve the issue, meanwhile, the cupboard has already been fully paid for and is sitting in a box in the middle of my apartment with a broken glass window.

The worst customer service when it comes to returning a defective item. Ordered a bathroom cabinet that arrived with one of the glass doors completely shattered, sent pictures and more than 2 weeks later still no reply. If you call their customer service number they say they are not in charge for claims and can only send “notes” to the team. I had ordered once already and had problems with the shipment, this is the last time!!
Order number: TXMZUMTFY

The reply below is the exact same reply I have been getting for the past 2 weeks, this is quite infuriating. The cabinet has already been paid, the after-sales team better solve this ASAP!!!!!!!!

Another update here, meanwhile 1 month has passed and we’re still waiting for this famous post sales team to get back on the broken cabinet!! I really have no words as to how bad your customer service is, I highly recommend everyone to never buy anything from these scammers!

No idea how the products are because I'm still waiting for them to ship!! I placed the order 2 weeks ago and already payed, the items are on stock but they haven't left the warehouse yet. Never ordering from them again, call the customer service and they have no answers. Order number LACKTXRCC. After this review the order was finally dispatched but now I have another problem, how do I know when the order will be delivered? The tracking you provide gives no details, I have to leave for a business trip soon, I have to know the exact date of delivery.