Henrik Nielsen

If you don’t speak Spanish, this is not an insurance company for you.

You call them and ask for an English speaker and they say one will call you back. But they never do.

You use their WhatsApp and the bot has not been saying “ You will be assisted by a specialized agent. Please wait” for three days.

You go to their office but that requires an appointment which requires they have an English speaker call back. And they never do.

The only good thing is that if you don’t require authorisation it is a smooth process.

Edit: you ask me to contact you, but how.

Edit 2: so I emailed you about couple of weeks ago on the address you provided below, and I got zero response. I suppose I shouldn’t be surprised. It is par for the course with you.

Edit 3: I just forwarded it again. It is not from the email I used for this review, but from the email you have on my account.

Cada vez que esperamos un paquete de DHL, mienten y dicen que intentaron entregarlo, pero que no estábamos en casa.

Pero recibimos entregas en una dirección comercial, donde siempre hay alguien. No entiendo para qué les pagamos, ya que nunca entregan y nos hacen ir a su tienda a recoger los paquetes.

We have used this company a lot. Last time was one week ago when they took us to the airport.

The bookings run smoothly and the taxi is always there early. The cars are good and clean and the drivers are very professional.

Out of the many trips I have had with them, there has never been an issue.

We just had our cat and dog delivered from England to Spain.

The original company suddenly cancelled and Pets2go2 went out of their way to ensure they could assist.

Everything went according to plan, pick-up and drop-off showed that our pets loved the driver.

We got good information along the way and we can only recommend this company and driver 100%

I have over the last week made 5 payments to Spain from my account in Santander UK. Each one was blocked for being 'suspicious' although each was to a legitimate company.

Santander did not contact me about this but left it to me to try to log in again before I realised something was wrong. So the first payment was late as a result.

Each time I have to spend at least an hour on hold. Monday this week I spent three hours on hold, and the call right now is on hold at 1 hour and 28 minutes at this time.

When they block, why do they not contact me? Their answer to this is, that they cannot be sure it is me they are talking to. How can they then be sure when I call them to unblock? Is that not what their security questions are for?

My wife's bank, when she made similar payments, called her the first time to check if the payment was legit. She told them what was going on and no other checks were required. Why can't Santander do the same?

Oh, and the complaint I raised about this mysteriously was not on their files.