David de Vries

Horrendous experience at Geneva, France. Avis refused to give us the car we already paid for, and required us to make a new booking and effectively pay twice.

Details:
Paid a rental car upfront, then needed to make a deposit. They wouldn’t accept any card we had - no physical card, no Apple Pay, no credit cards, no debit card, not even Visa, which their Terms of Service states they accept. They refused to give us a car and required us to make a new booking and pay double. We spent an hour at the counter and eventually caved in. A truly abysmal way to start your holiday. Never booking with Avis again. What a disgrace

Ordered 4 chairs, 3 were great, 1 was broken on arrival. We contacted Sklum through their website, which is the only way (no email, no telephone), and it took them 2-3 weeks to reply. They sent us a new chair, so that's great, but it arrived 6 weeks after the first delivery was made, so that could be improved.

My bike broke down two weeks after buying it. They could fix my bike a month (!?) later, which in my opinion is outrageous for such an expensive bike, which I’ve only been able to ride for two weeks. I complained and was told VanMoof would contact me in two days. They didn’t, so I was forced to contact them again. I could then finally bring my bike in for a repair. It has now been over two weeks since I brought the bike in and the bike has still not been repaired. Every few days VanMoof promises me that “it won’t take long now”. I’ve now owned the bike for almost six weeks, of which I’ve been able to ride it for two.

Long story short, the product is good as long as it works. But it breaks down quickly and you can’t expect to be helped in any way afterwards.