sue aran

I am a tour guide and rented a minibus from Europcar, Blagnac Airport Toulouse. I had 6 clients in age from 71-80. An hour into our trip to the accommodation I relaized the air conditioning didn't work. Early the next morning I wrote to Europcar because none of their phone numbers go to the airport office. I did not hear back for 3 days. This was during the worst heatwave ever in France! The person who wrote me told me to call road service which I did, but they said they couldn't help me because the minibus wasn't broken down. He told me to call another office, but they wouldn't help me. I then took the minibus to a garage, but they couldn't help me without first getting an okay from Europcar, but as I said none of the numbers worked, so I couldn't even pay for the repair myself. I sent email after email to no avail. My clients spent 9 days in the minibus in extreme heat. I would have taken the minibus back to Europcar, but that would have been driving 4h in hellish heat. It was 132 degrees inside the minibus one day. When I returned the minibus they said someone would contact me directly, but this took a week. I've been given a refund of 200€ on a rental of over 1,000€. I will never use Europcar again. They should be ashamed of themselves.

The person I spoke with was incredibly helpful and efficient. I was calling from France and he solved my problem by doing the steps for me because I could not figure out what to do. The mail program I was using was unintelligible and their support worthless, but Bluehost was amazing!

Je n'avais jamais utilisé le service voiturier auparavant, mais c'était simple. Ma voiture a été prise en charge et ramenée à l'heure convenue, et mes questions au service client ont reçu une réponse rapide.

I like that the company offers size 35/5. I live in France and do not like that I have to pay for my return because the shoes were too wide, even though they are medium.

Very easy to sign up for travel insurance.

Le produit est arrivé rapidement et la couleur du fil est parfaite.

Mon mari a acheté la machine et j'ai acheté les dosettes. Nous l'avons installée, mais malheureusement, le café n'est pas assez chaud pour qu'on puisse vraiment apprécier sa qualité.

The book I ordered arrived before it was supposed to and it was in excellent condition with eco-packaging.

Le produit que j'ai commandé est arrivé rapidement. Je ne l'ai pas encore ouvert, mais je suis sûr(e) qu'il sera de bonne qualité.

La communication était excellente et le produit que j'ai commandé a été livré dans les délais.

Excellent company. Easy to order. Top quality ingredients in glass jars. Very good descriptions of contents of each product.

Three of us purchased a half day tour of Fontainebleau and Barbizon. The guide, Michel, had a cold and wasn't masked. He had the AC on and didn't open any windows. He also told us he didn't have time to take us to Barbizon, which is listed on the tour as 25 minutes because he had another tour to go to. We just drove through the town. Later that afternoon we saw Michel on the street, in shorts and a t-shirt with a woman. So he didn't have a tour to go to, he had a date. We feel cheated. So now after sending a reply to me that Get Your Guide would contact me, I have not received any word at all. It's been almost a month. I will not use them again. I already sent you all of the information after your first response. Don't bother with another obfuscation. I still will not use your service.

Je n'ai pas reçu de facture depuis novembre 2023. Quand j'appelle, je suis immédiatement déconnecté et on m'envoie un SMS pour utiliser l'ordinateur, mais il n'y a rien sur le site pour m'aider. C'est un catch-22. et ça a été difficile de faire livrer de l'essence sans appeler le numéro d'urgence. Une fois, il a fallu 3 essais et je n'avais que 5 % dans le réservoir!

The company is ethical, all the products are natural, the descriptions are helpful, the pricing is good, the packaging is ecological, and the delivery is excellent.

Easy to order, fast delivery.

Excellent products, and quick, dependable delivery. I have been using this company for some years now and I'm very satisfied.

I ordered my second sweater and was thrilled to receive it. I wore it many times, then decided I needed to wash it. I followed the instructions to wash it in cold water and lay it flat, but there was some shrinkage. The first sweater I purchased did not do this. I've no idea what happened, but I'm hesitant to order again.

Mon experience était très bon. Le produit est merveilleuse est très simple pour construire.

Very easy to order. Customs taken care of. Delivered an excellent product successfully from France to the United States.