Bachar Alalami

Mistakes in Taking Names have no way Options to correct them except by making another dreaded call and waiting for support .

Excellent customer service can teach others how to manage their business and make them happy
Thank you

Bad news I might add may be Fraud .the prices changing, unauthorized charges, and unwanted products. Refund for unauthorized charges or unwanted products pending ?
If the Refund not received on time :
1- complaint at ReportFraud.ftc.gov (for U.S. consumers).

2-Better Business Bureau (BBB) – Submit a complaint at BBB.org.

3-Credit Card Company – Dispute unauthorized charges.
Uncalled-for.
Order 054SHOP-12086 7/14/2025

I am writing to express my extreme dissatisfaction with recent service, which has deteriorated significantly. I have been a loyal customer for over 20 years, consistently placing orders and experiencing satisfactory service.
However, in the past six months, I have encountered two major issues:

Unfulfilled Order: My order placed in [Month, Year] was never delivered despite full payment via credit card.
Incorrect Order: My subsequent order placed in [Month, Year] arrived with the wrong cigars.
Here's how you can write a scathing bad review for a cigar company that failed to deliver your orders and then blacklisted you after requesting a refund:

Subject: Abysmal Service, Unfulfilled Orders & Retaliatory Blacklist

"I am writing to express my extreme dissatisfaction with [Company Name]'s recent service, which has deteriorated significantly. I have been a loyal customer for over 20 years, consistently placing orders and experiencing satisfactory service.

However, in the past 12 months, I have encountered two major issues:

* Unfulfilled Order: My order placed in [Month, Year] was never delivered despite full payment via credit card.
* Incorrect Order: My subsequent order placed in [Month, Year] arrived with the wrong cigars.

After both instances, I requested a refund for the undelivered and incorrect orders. When these refunds were not processed, I was forced to dispute the charges with my credit card company.

To my astonishment, Swisscuban cigars retaliated by blacklisting me as a customer. I have been informed that they now require certified checks or direct bank deposit for future orders. This is an unacceptable and punitive measure for a long-standing customer who has experienced significant service failures on their end.

This experience has severely damaged my trust in your company . I urge other customers to be wary of their recent service decline and consider alternative vendors. I will be sharing this negative experience on relevant platforms to warn others of my unfortunate encounter."
Twice 6/5/2024 and 11/14/2024 .

This place is a FRAUD,I think they are located in Panama something is strange about them they charge upfront and just wait for your delivery 1,2,3,4 month and even after calling them then Refund payment after Reporting them to the credit card company for NO DELIVERY

Old hobby I might add the only cigar I smoke is Cuban for the last 30 years .

LOVE IT .
THANK YOU