Jamie

Hi Jamie, we’re sorry to hear about your experience with your HexClad pan. We understand how frustrating it can be when food sticks and cleaning becomes difficult.

For best results, we recommend ensuring the pan is properly preheated before adding oil or ingredients, using a moderate heat setting, and allowing the pan to cool slightly before cleaning. While HexClad cookware is designed for excellent food release, factors such as cooking temperature, insufficient preheating, certain ingredients, or cleaning methods can sometimes affect performance. We also recommend using a non-abrasive sponge and avoiding high heat, as these may impact the cooking surface over time.

For us to better assist you and address your concerns promptly, we have already initiated a request to gather the necessary details regarding your order. In the meantime, could you please provide proof of purchase (such as a receipt or order confirmation) along with images of the affected product? This will help us expedite the review process and ensure your concern is handled swiftly.

If you need any further help or assistance, please reach out to us at https://hexclad.com/pages/contact. We’ll be happy to look into this further and help resolve your concerns.

Kareen - HexClad Support

Hi there, thanks for the review.

To start, I can assure you that we do care, we care about each and every-one of our customers. This isn't how we'd want to make you feel at all, if you've had a complaint taken over by our Executive Care team, they're the best ones to get this resolved. If we've been unable to come to a resolution, we may have reached deadlock, therefore leading to an Ombudsman referral.

I do hope you've managed to discuss this with us, we'll be available to support if you need it.

Take care.

Thank you so much for taking the time to share your experience at MedExpress. We take pride in knowing our customers are happy with their consultation.

Take care,
The MedExpress Team

Hi,

Thank you for sharing your feedback with us. We’re sorry to hear that your recent experience didn’t meet your expectations.

This is not the service that you should expect to receive.

Please be assured that this will be passed on to ensure this does not happen again.

Many thanks,

Diana
Fohen Support

Hello Sticka,

I'm really sorry to hear about the ongoing issues you've had with your server and the frustration it's caused. I completely understand how upsetting it is to experience data loss and the repeated server shutdowns. It’s especially disappointing when the support provided doesn’t help resolve the situation.

For serious cases like this, I would like to personally look into your issue to find a proper solution. Please reach out to me directly at rugile@zap-hosting.com, and I’ll do my best to assist you.

Kind regards,
Rugilė

What a fantastic review! Nikki will be over the moon to hear this, thank you so much for taking the time to give us feedback.

The Laurie Ross Team