Liv O

I ordered a Stanley flask. They sent out completely the wrong item. I got in contact. Their customer service is rubbish and it took them several days to get back to me. They sent me a returns label. It didn't work. I then paid for postage myself TO RETURN A WRONG ITEM, and still haven't heard anything from them. I'd really think that given it was their mistake they would refund me the item. Instead I'm about £40 down, with zero flasks. I can't recommend this company - stick to a better known one.

It costs £6 to return an item, the sizing is way too big so beware.
You have to return at a UPS drop off point, which requires a printer.
Customer service is next to useless.
I currently have an £120 item, far too big, have spent £12 on returns labels, after being advised a UPS shop should be able to print a label for me... Just walked to the shop and informed I need a printer! Very frustrating! Avoid!

Exactly what I needed - easy communication, punctual, honest and effective! Gave helpful advice on my radiators and got them working again.

We are still waiting for our fridge freezer to be repaired.

Fridge freezer bought new in October.

In January it stops working and short circuits our electrics when plugged in.

We report the fault.

First appointment set for 11th February. Receive text that morning noting the appointment was cancelled and would be rescheduled for the following week.

17th February repairman comes out. Doesn't have the correct parts to repair the fault, though doesn't know what the fault is. Says they have to be ordered in and we will be told when they arrive.

26th Feb - call to ask when we can expect a repair. Told the parts still aren't in stock but are due on Tues 2nd March. I asked to log a complaint and was told it wouldn't make any difference, and their policy is to fix a fault within 28 days of the repairman coming out. I logged a complaint anyway as I can't see where this 28 days thing is written down. Complaint ref 71164307

2nd March - still nothing. Text received to say the parts still aren't in stock.

9th March - just tried calling customer service. Automated message and then cuts off.

AVOID!