Complaint Regarding Incorrect Order and Delayed Refund
I have placed several orders with your company in the past, but unfortunately, I am extremely disappointed with my most recent experience.
In my last order, I received the wrong chairs. I returned them and placed the order again, but unfortunately, the wrong chairs were sent to me for a second time. I returned them once again, and it has now been two weeks since I have been waiting either to receive the correct chairs that I originally ordered or to receive a full refund.
So far, I have received neither the correct chairs nor my refund, and I have not received a satisfactory resolution to this issue.
I am very disappointed with the way this situation has been handled, especially as I have ordered from your company several times before. I kindly ask you to resolve this matter as soon as possible by either sending me the correct chairs immediately or issuing a full refund without any further delay.
I look forward to your prompt response and resolution.
Reply from Sklum
Hello Greta, thank you for sharing your feedback. We apologize for the inconvenience caused regarding the incorrect chairs and the delay you describe. As general guidance, once returned items are received back at our warehouse, refund processing is typically completed within 48 working hours, and it may take up to 7 days for the amount to show in your account. In order to investigate your case and assist you with your order and refund, we will contact you via Trustpilot to request your order details.
Customer Service at Sklum.com