United Kingdom
Review of Evans Halshaw
Nice, simple, easy!
Alex was really helpful and accommodating making the purchasing process nice and easy.
Car purchased and collected within 24 hours
Reply from Evans Halshaw
Hello Jonathan,
Alex will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Gateshead Customer Services
Review of Pellpax
Purchased a rifle from them which broke after 3 uses; finally got a replacement and within 3 uses that broke - then had to fight to get get a refund. How a company thinks its acceptable to bounce the customer between different "customer service" people with no consistency or ability/ desire to review the history is beyond me; thinking that I would not take my kids to school so I could sit and wait in, just in case their delivery driver appeared within a 2 hour window (who of course could not wait 5 minutes) or miss a full days work to wait in for their driver = the company as a whole has no concept of providing a service to the customers. As for Eve and her snotty comments - definitely needs some retraining in basic communication.
How they are still in business is beyond me, I certainly wouldn't recommend them in the quality of their products and definitely not their customer services.
They need to appreciate they have their rules and internal processes - that does not mean the customers have to follow them. Holding up refunds as it suits them (Eve) is simply not on
Reply from Pellpax
Hello Jonathan,
We’re sorry to hear that you were disappointed with your experience and appreciate you taking the time to share your feedback.
We fully understand your frustration regarding the faults you experienced with the rifle and the inconvenience caused throughout the return process. We always aim to resolve issues as quickly and fairly as possible, and we regret that on this occasion you felt let down by both the communication and overall service.
To clarify a few points, the rifle was collected from you on the 17th, however the vehicle carrying the return did not arrive back with us until late on the 21st. Your refund was then processed on the 26th, which was within three working days of the item being returned to us.
In regard to the collections and deliveries, we appreciate the inconvenience caused. Due to existing delivery routes and the fact you are located 242 miles from us, we were unfortunately unable to accommodate a weekend delivery during the first two weeks requested. However, we did arrange this on the third available opportunity, which was the earliest we could accommodate. We also offered a Parcelforce collection alternative to try and provide additional flexibility.
We are sorry that our communication did not meet your expectations and will take your comments on board internally. Customer feedback is important to us, and we are always looking at ways to improve both our processes and service.
We wish you all the best moving forward.
Kind Regards
Ross
Review of Opodo
Tried to extort additional money from me to confirm my booking. Customer services was pathetic - wouldn't accept I wasn't paying any money, got clever claiming my phone number was wrong (when there wasnt even one with the account) and then ignored me for 1 hour - what customer service, AVOID!
And now because I have left negative feedback they want more information from Trustpilot - but its simply information they already have, and the complaint launched completely ignores the issues raised - If I could give them 0 stars I would!
UPDATE - still didn't get a response or follow on email, just shows how much they thought of mu custom
Reply from Opodo
Hi Jonathan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
Review of Your Coca-Cola
Reply from Your Coca-Cola
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Review of John Charcol
Patrick from John Charcoal helped guide me through the remortgage and supported me in securing the neighboring property for me and my family. Supported by a range of other staff it was actually a pleasant experience and I would have no problem recommending Patrick and his team to anyone needing mortgage advice.
Review of Intotheversetoys
Fast efficient service, well packaged and product in great condition!!!!
Review of Evri
Parcel2Go commissioned Hermes to deliver a parcel, 2 day after its due date the tracking was between collection and delivery (sat somewhere).
After 2 hours onto customer services and endless circles no one could tell me exactly where the parcel was (even though it had a tracking number) and I had to wait up to 2 days for an update. No direct communication routes, tracking doesn’t tell you where the parcel is.
Finally the parcel arrived (a bit battered but thankfully the internal packaging held up) but I believe that was only because I used my time, chased it up and didn’t accept the tripe the customer service was trying to shovel!