Bill

Wow, Sunday Naturals you have gained a loyal customer <3.

Almost all of what I have to say is resoundingly positive, and that should be the takeaway. Amazing product range, fantastic company values, clear and easy to use website, competitive pricing, accurate delivery time estimates, products just as described/pictured, lightning fast customer service (for post-purchase questions)... I'm sure there are more!

In fact, the only aspect in which I would score them less than 10/10 was for the automated AI bot that initially responded to the questions that I sent to customer services. It answered one of my questions incorrectly and luckily I had a sneaking suspicion it was wrong, so when it did connect me to a customer service agent they were able to advise me of the correct information.

Overall I am raving about Sunday Naturals and can't wait for my next order :)

I would strongly recommend World Health Laboratories for private health tests.

As you can quickly tell from looking at the WHL website, the breadth of tests and the level of detail and insight that they can offer is extraordinary and pretty unparalleled from what I've seen.

I did wonder if it would be a problem that I live in the UK and WHL is a Dutch lab... I needn't have worried! My tests were posted out by UPS and arrived either the day after or the day after that (I forget now)! I completed the urine test and made my own arrangements for the blood draw. I then dropped the completed kit off at a UPS collection point and honestly it went from the UK to WHL in just under than 24 hours (quicker than our domestic post service!!).

Once WHL had the completed samples back, they returned the test results within the advised timeframe. After that I had a consultation with a doctor from WHL to discuss my results and make a plan of action to remediate the sub-optimal findings.

The WHL team were patient with me throughout - from answering my initial, pre-order, questions to helping when ill health delayed me from returning my completed samples. I am both impressed and grateful! I will definitely be placing another order in a few months so I can see I'm getting on.

I had the best (read: least bad 😉 ) blood test I've ever had at The Phlebotomy Centre.

After I had booked my appointment something came up and I needed to rearrange it. The lady I spoke to on the phone was very helpful so changing the date and time of the appointment was no hassle.

When I arrived at the clinic on the day of my test they had read through my order notes and knew that I am scared of needles. The lady on reception and the phlebotomist, Holly, were kind and patient with me throughout my visit. They didn't rush me, explained everything they were doing, and made sure to only go ahead when I said to. I am very grateful to them both for making the experience as easy as it could be for me.

The clinic itself is clean, comfortable, temperate, and well-located near Bolton train station.

I never thought I'd be saying this but I'm considering booking in for another, different, test sometime soon to capitalize on the good experience that I've had and to try and work my way out of my phobia.

Once again, I'm very grateful to the staff at The Phlebotomy Centre and I would recommend its services to anyone.

Love the boxers that I ordered :), they are comfortable, well made and a fair price.

A little bit heavy on the packaging, although it is all biodegrable/recycable.

I look forward to buying more clothes from you soon!

My advice would be to AVOID dealing with Aegon. If you need anything from them that requires human interaction - requests, questions, problems, anything non-standard etc - then struggle and stress are headed your way. I would avoid the high blood pressure and find an organisation that is professional to deal with, rather than just professional on their website.

I include my experience below for anyone interested. It is fairly long so a summary would be: unresponsive, false promises, stress.

My experience:
A former employer started pension plans with Aegon for all their employees. I paid in to mine each month and was able to manage it through the (fairly attractive) user interface at Retiready.co.uk. So far so good.

A pension fund that I had paid in to whilst working for a different employer required me to transfer my money out of their fund, I was given 3 months to do so until I would be forced to accept a cash lump sum at a reduced rate. I thought that I would consolidate my funds in to the Aegon plan so I called them and waited 45 minutes to speak to an advisor. I should have realised at this point what was to come but I allowed myself to think that this was a good sign - there were a lot of calls because Aegon was so popular, and advisors were spending a lot of time talking to each client to give them comphrensive financial advice. The lady that I spoke to was very pleasant and helpful, she advised me that I should write a cover letter and send them the transfer pack given to me by my incumbent fund.

I sent off the material as advised and then 2 weeks later I received an email telling me that I would need to get financial advice before Aegon would accept the transfer. I emailed them back explaining that the law didn't require me to get financial advice and given the size of the amounts involved I couldn't find a financial advisor who was interested in helping. I never received a response to this email.

I called up to chase and waited an hour in their phone system. The lady I spoke to was extremely friendly and couldn't do enough for me, I wouldn't have been surprised if she offered to chip in to my plan out of her own money, nothing was too much trouble. She was going to get my transfer pack sent back to me by courier so I could transfer my funds to a different provider and she was going to send me an email immediately after our call.

I never received the email after our call and now nearly 1 month later, after further emails to their customer service team and to their complaints department, I still have not heard a thing back. Crucially, they still haven't returned the transfer pack put together by my other pension fund so I can't approach a different provider. They said they were getting DHL to deliver it back to me over 3 weeks ago... that would be the slowest courier firm ever if they are telling the truth.

When I finally get this mess sorted out I will be moving my funds away from Aegon quicker than you can say 'retiready'. I am sorry that I have ever been involved with them.