Horrible I was charged for movie tickets that went to the wrong email and can’t get my money back. I going to dispute the charge
3 September 2026
Reply from BenefitHub
Firstly, we would like to sincerely apologize for the experience you've had.
As you'll see from our Trustpilot rating of 4.7, we take great pride in providing excellent service and customer support.
It's clear that something hasn't gone as expected in this instance, and we take matters like this very seriously. We would really appreciate if you could share some additional details, as your review doesn't include enough and specific information for us to investigate the issue thoroughly.
Could you please send us the following details to customercare@benefithub.com?
Full Name: Email Address registered with BenefitHub: Ticket name: Date of purchase: Value of the Ticket:
We are very keen to resolve this as quickly as possible. Once we receive the information above, we'll begin investigating immediately and work with the service provider to resolve the issue without any delay.