Customer

I had 2 deliveries from friends for my birthday. Last week ( 18th December 2025)
In both bouquets none of the roses properly bloomed and the heads sagged. I had followed instructions as I always do. I was so disappointed.
I have made many orders through Bloom and Wild over the years for family and friends and always had a positive feedback from them and have as well received many bouquets over the years and been really pleased with the bouquets.
I do hope this was just a temporary glitch.
Very disappointed.

The doctor who administered the vaccine explained the process and was just very pleasant and calming

They came back promptly when I sent in a request .
Although they couldn’t find me a berth they were able to find out that all the marinas in the area we are travelling are state owned and gave me good advise.
Thank you Dimitris for your help.
Olieta 25th May 2023

I ordered a coat from Regatta on line made the payment and later that day recieved an e mail from them saying they could not process the payment and had cancelled the order.
I then re ordered and had the same message. I called my bank and they confirmed that my account details were correct but there were 2 payments sitting in pending from Regatta so the payment can't have been cancelled.
I went back to Regatta then to be told the billing address and the delivery addresses did not match. I called my bank again and again they said everything was in order and couldn't understand why the Regatta banking team were saying that the bank would not confirm the payment as they, the bank, had authorised hence both payments in pending on my account.They suggested I went through to the fraud team just to check the details ,also by this point I was concerned I might be a victim of fraud and I wanted it logging againt my account.
I e mailed Regatta back passed this info through to the complaints team and recieved yet another e mail from them saying that
"they recommend an alternative payment method such as PayPal when facing issues with billing address verification. Their security measures are less stringent than that of Regatta's."
I have just checked the pending file on my bank account and the payment has now been taken by Regatta so I can only presume that they are now processing my order although I have had no correspondance to say so?
The biggest problem with all of this is that you can't actually speak to a person its just so frustrating. If you could have a conversation with the correct person I am sure this issue could have been resolved in minutes.

Had a text to say order was to be delivered on Saturday between7pm and9pm. It didn’t no message no call to say that it wasn’t coming that day.
Parcel for my 92 year old mother in law. She lives 180 miles away from me. She stayed up till 11.00pm,
I was sent message on Sunday to say be delivered that morning and it was however no apology or explanation why it didn’t arrive the day before.
Usually you are very good this time appalling customer service and communication. Elderly people worry this caused unnecessary worry .
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