HR

Heide Robson

Australia

Reviews

Review of Digital Pacific

Rated 1 out of 5 stars

Terrible support

Have been with Digital Pacific for over 13 years. DP used to be awesome. Really good support, based in Australia. They were more expensive, but it was worth it. Now, they are still more expensive, but support is horrible. Now you wait over an hour to speak to someone in the Philippines who doesn't even understand the technical issue I need help with.

26 March 2026
Unprompted review

Reply from Digital Pacific

Hello Heide,

Thank you for sharing your feedback with us.

We sincerely apologize for the difficulties you’ve experienced with our support. We understand that timely and knowledgeable assistance is critical, and it is disappointing to hear that your recent experience fell short of the standard you expect, especially after being a valued customer for over 13 years.

We take your concerns seriously and would like the opportunity to investigate your situation further. Please contact us at reviews@digitalpacific.com.au with your account details so we can review your case and provide appropriate support.

Your feedback is invaluable in helping us improve our services and ensure that our customers receive the level of support they deserve.

Kind regards,

Cathy T.
Online Experience Specialist

Review of Ozstudydesks

Rated 2 out of 5 stars

Looks quite different to the photos on…

Looks quite different to the photos on their websites. Not even sure the top is wood, looks and feels like plastic. In the website photos, the top looks like a single large pane of wood. In fact, the top consists of many small pieces joined in a way that makes it suspiciously resemble veneer or plastic.

15 March 2026
Unprompted review

Reply from Ozstudydesks

Hi Heide - Thank you for your feedback, and we’re sorry the product did not meet your expectations. Please feel free to reach out to our team if there’s anything we can assist you with.

Review of Lightspeed Australia

Rated 1 out of 5 stars

Terrible

Terrible, non-existent support. Lightspeed has the worst support I have ever experienced from a major platform. The agents you chat with have no idea, constantly have to refer to 'senior team members' by email, who take ages to email back, and then you get some vague answer that doesn't help you. Support is completely understaffed and undertrained. I tried several times to get answers, and each time I wasted a lot of time and made no progress. If you can, go for a different solution. I would avoid Lightspeed.

7 March 2026
Unprompted review

Reply from Lightspeed Australia

Hi Heide,

We appreciate you taking the time to share your experience. We're sorry to hear that our support didn't meet your expectations.
We are taking your feedback seriously and would love to discuss with you further.
If you'd feel comfortable sharing your account details, please email : engage@lightspeedhq.com.

All the best,
Your Lightspeed Team

Review of Dext

Rated 5 out of 5 stars

Dext has really good support

Dext has really good support. So far we had all our clients on Hubdoc, which does the job, but Dext is in a different stratosphere with respect to user experience and support.

27 February 2026
Unprompted review

Reply from Dext

Thank you for your feedback.

We are pleased that the platform and our Support team have made a positive impression as you transition from your previous solution. Delivering a strong user experience alongside reliable support is a core focus for us, so your comments are greatly appreciated.

Review of Booking.com

Rated 1 out of 5 stars

Never ever again

I will never ever book via booking.com again. All fine if there is no issue but as soon a s there is an issue you run between booking.com and hotel backwards and forwards and get no answer. I will NEVER EVER use booking.com again.

25 August 2024
Unprompted review

Review of Bark

Rated 1 out of 5 stars

Complete waste of money and a fraud

Complete waste of money and a fraud. I spent $400 to buy 10 leads, 6 of these were fake. My phone calls weren't even answered. I was unable to make any contact. One lead was a lonely soul who needed to talk - I was happy to listen to give her some solace, but not really something I should pay for. The other three were low value leads. All up not worth even 1/10 of what I paid. Bark advertises a money back guarantee but complete radio silence when I requested a credit for the fake leads I had purchased. And there is no point in calling them - they just tell you to send an email, which they don't answer.

3 November 2020
Unprompted review

Reply from Bark

Hi there Heide,

We're very sorry to hear you feel this way.

According to our records you were hired 3 times using your starter pack which is above our average 1 in 5 conversion rate, so congratulations on your success with us so far!

Our starter packs come with a Get Hired Guarantee which is the offer of all credits returned if no work is converted using them. This is stipulated before and after purchase so we're sorry to hear that you were unaware of this. You can see it stipulated here:

https://help.bark.com/topic/credits-billing/?faq_id=80

We can assure you that all leads are screened by an automated system, and we have a credit return policy which covers any contact details which are not working. We feel this is the fairest system we can have as we are not a commission based system that guarantees work, and only provide contact details for enquiries placed with us.

We do appreciate that it can be frustrating when customers don't respond. We usually find this is because they have hired, or are considering hiring, another professional. We generally find that responding to the customers as and when they place their requests gives you the best chance of speaking to them when they are available and before they have hired anyone.

We would be happy to help you make the most of our platform and achieve conversion with us - please email us at team@bark.com.

Kind regards,

The Bark Team