Fred Ryan

Terrible service with zero accountability. I ordered an item with same day click and collect. Rang the store when I received no notification after a few hours. Was told the item was there and to come in and collect it. Arrived at the store and was told it wasn’t there. I asked if they could deliver it and for them to cover the delivery costs. They agreed and was told it would be delivered on Tuesday. I ordered on Saturday. Received an email on Monday saying the item would be delivered on Tuesday. Nothing arrived. Rang on Wednesday to find out when it would be delivered. The turners cross store were unhelpful and kept me on hold for 17 mins. Had to ring back. Was told I needed to call customer service. They were useless and told me they would ring the store to sort it out and would ring me back. I never received a call back. 7 more times I had to call with no one willing or able to help. Finally got someone who said it would be delivered on Sat. Rang Sat morning just to ensure it was being delivered and of course it would not be delivered on Sat. Still no item with no idea if or when it will arrive. I would avoid placing orders with this company as they have no ability to resolve an issue when it arises. If they can’t get a simple delivery right then I would hate to have a problem with an item as they would never help.

I purchased a Eufy P2 Pro smart scale, but the app would not save essential information such as date of birth and height. Because of this, the scale could not use most of its advertised features, effectively making it a very expensive basic weighing scale.

What made the experience even worse was the customer support. In Ireland, Eufy support is handled only through email. In 2026, relying solely on email support for consumer tech products is unacceptable and frankly embarrassing for a company of this size. Responses were extremely slow and resolving the issue felt impossible.

In the end, I returned the product to the store because the support experience gave me no confidence in the company or its products.

I would strongly advise anyone in Ireland to think twice before buying Eufy/Anker products if email-only customer support is all they offer. Avoid at all costs.

Do not buy a Roborock product directly from Roborock or any of their approved resellers. If something goes wrong, there is effectively no after-sales support.

Roborock charges premium prices, which should come with premium customer service—but the reality is the complete opposite. I own an S7 MaxV Ultra, and it has been with Roborock and/or a third-party service provider since November 2025. As of the end of January 2026, there is still no sign of it being returned and there has been zero communication from either Roborock or the approved reseller.

Being left without an expensive product for months, with no updates or accountability, is completely unacceptable. Roborock should be ashamed of how they treat their customers once they’ve taken your money.

Avoid this company at all costs.

Got a great price for a LG Nanocell TV. Best price and beat the competition by nearly €100. Wonderful customer service and collection was seamless

Great service and seamless throughout the process. Very quick turnaround from start to finish

It is great to have such a wonderful driver in Matthew. He is friendly, helpful and always respectful. He is a credit to the DPD organisation.

Excellent quality and delivery was unbelievably quick. I will definitely use this service again

Very easy to work with Swappie to sell my iPhone 11. Their instructions to arrange collection were simple to follow. There was no challenge with the quality of the iPhone which led to them paying the pre-agreed amount without quibble which was great.
I will definitely will use this company again.