Milenovic Family

We booked car online through doyourspain and received vaucher for cenatauro in Alicante airport;even there is 10 desks, 6 is working, waiting list is based on first come first serve and in between people with premium booking are prioritised; we arrived at 8.30pm, now is 21.33, still massive queue , nearly 30 more people is around too; this is very disappointing from Centauro, in a past we had much better experience with them;yes, value to rent a car for 12 days was very good but this is no excuse for slow work of people at their desks, ticket printing machine not printing, not nice welcome to tourists to beautiful Spain. Update- we managed to be at the desk around before 22h; Centauri employee was not helpful and on the edge of rude because we didn’t buy extra insurance; she told us because we didn’t book the car directly on Centauro site that we were pushed back on the list and that it is what it is; I am afraid this is last time to rent a car with Centauro

I am giving you this mark in hope that first you will see it and second that you will use it to improve your service. As spart of Alar 24 we have heating control through app and so far was ok.
Thursday evening system was reporting low battery in one of the sensors, i rang support and they told me to call again on Friday because it was late and there was no Team to look into this ( because of warranty we are not supposed to change batteries ourself) On Friday second sensor was with low battery, I rang and girl told me: leave it with me, I'll log a call.

At that moment heating was down already. Saturday morning all sensors were malfunction state, heating upstairs, downstaris, hot water- everything dead. I rang support as it was advised they told me that they don’t have anyone on call regarding heating and that we need to wait Tuesday morning ( due to Bank holiday). Alarm 24 has chat bot who suggested me to wear warm clothes.

We are with your company for years ( both heating and security monitoring) doing regular checks and have warranty. But it looks like you don't have support regarding heating problem if it happens on Friday night (plus Bank holiday). Temp in our house was going down to 15’c due to cold weather. I realy think this needs to be changed/improved.

All this you can see in your logs. And few support tickets we creted.

We tried every possible solution, on the end with us doing so much troubleshooting, checking kerosene boiler, all pumps, electric relay, batteries, somehow we managed to reset system.