Emma Chesters

Giving 3 stars, not really down to the quality of the product but by the inability to make contact with Customer Service. The rugs I bought were expensive but seem to be of good quality, with the colour and pattern just as shown on the website. However, within days I'm having a problem with the corners of the rugs curling up which is presenting a trip hazard. I have been waiting for 5 days now for Customer Service to respond to my email, so it's really frustrating as there is no other means of making contact. Disappointed by the lack of post-sales care.

I had a wonderful online consultation with Nikita this morning. She was really kind, open, knowledgeable and professional and she recommended some products to me that i wouldn't have thought of using. I love Elemis products anyway, but it was great to have someone who knew just the right thing to suggest.

Bought a Swan kettle off ebay. It went wrong within the 2 year guarantee but the ebay seller refused to replace it. Contacted Swan just in case who were absolutely amazing, even though it wasn't their responsibility. I've been dealing with a wonderful lady called Caitlin who has kept me informed of the order progress every step of the way. I just wish all Customer Service teams were as good as Swans!

Bought a new Swan kettle off ebay and, despite the booklet telling me the retailer was responsible for the guarantee, they refused to honour it. Swan have been amazing and have offered to replace the kettle free of charge. The lady I have been dealing with, Caitlin, has been amazing - she couldn't have been more proactive and helpful. Thanks, Swan - wish more manufacturers were like you!

I paid for a named delivery and the item I ordered never showed up, despite taking a day off work to be at home. Won't go into all the boring details, but when the chairs eventually did arrive, they were damaged so refused delivery, but almost a week on, I still haven't received the correct amount of refund, despite 4 phonecalls and about 6 emails. Wouldn't touch Homebase again with a barge pole.

I ordered a secret Valentine card on 8th February. Funky Pigeon state that they aim for a next-day delivery from Royal Mail but that it can take up to 3 days due to Covid. I requested a delivery date of 10th Feb, giving enough time for this to happen. When I didn't get a dispatch notice by 11th Feb, I checked online to find my order was still 'unfulfilled'. Using the contact form, I requested that the order was fulfilled asap as it was for Valentine's Day and so needed to arrive by 13th Feb. On 12th Feb, still no card, so contacted yet again to find order still unfulfilled and no way of posting it until 15th Feb! How rubbish is that? They have 1 job to do - make and send cards. It shouldn't be possible to get it this wrong. I will never use this company again - apalling service.

I honestly don't think I'll ever buy from Suttons again! Sorry, got to be honest. I ordered at the start of lockdown (like many people) and had the worst possible service from Suttons. Plants, when they did arrive, were already dead or dying and out of the large number of plants I did order, I would estimate that over 80% of them died within the first couple of weeks. Trying to get hold of anyone to discuss this with was a nightmare, and emails / FB messages went unanswered for weeks on end. I did finally get some sort of a refund after fighting for many months, but it has left an extremely bad taste in my mouth and I won't ever be ordering from Suttons again. I know I wasn't alone in this as so many people suffered the same fate.