Tom Orton

Relatively easy to send cards to relatives in UK and USA.

The card choice is far too large and there is too much promoting of extras at the checkout, as well as, Moonpig trying to force some subscription service on me.

I just want to be able to select a card, write a message and send it, without having to scroll and click no thank-you to lots of other things.

Tried to make one claim years ago, they were no help at all. I ended up fixing the problem myself.

This year I cancelled my policy 4 weeks before it was due to be renewed and got confirmation that it had been canceled and that would be that. They still took the money for the full premium for the whole year.

I phoned them to ask about this, they started looking to see what had happened. Eventually I got an email to say 'yes you're are correct, sorry we made a mistake.' Ok, no problem, I thought. It then took a further 2 weeks to get my money back. They also promised to send me a small amount of compensation for the 'inconvenience'. 3 months later I still haven't received anything.

I wouldn't recommend them.

The order was made at the end of last year. It has still not been despatched. This company still has my money.

I have asked repeatedly for a refund. No one responds to emails and the phone is never answered. The address has recently changed from Amsterdam to somewhere in the US. If anyone knows where the actual owner(s) of the company live, please let me know so I can go and collect my money in person.

As a tip for potential customers, use image search to find the same products for much less money. This company just seems to be buying from China/India and then selling the same products for a much higher price. I wish I had known about this before 'buying,' anything.

I hope they go out of buisness soon.

Lead-time on items was not as advertised but all other suppliers of the same product were having the same issues as well. DMDK was still the cheapest. Delivery happened on the day we asked for and Dynalogic placed our order exactly where we wanted it with no fuss. Customer Services kept us informed when we had questions about the lead-time, delivery date and they were very helpful and prompt to respond. Order no. 000011113.

It's ok, it's handy but there are lots of other companies now offering the same sort of thing for a cheaper price. Delivery times and charges have also increased for Moonpig.

Customer service is a joke. They can't even process a simple exchange. Taken nearly 3 weeks to get a replacement product and they still haven't sorted it out. They are insisting on storing all my payment details on the off-chance they might need them in future when I do my online shopping with them. They are making holding my payment details a condition of getting a replacement product even though they have already agreed to do this for free and said I do not need to send the old product back. I asked to escalate this to complaints but they haven't done this and I am still dealing with customer services, not complaints. I only shop with them because it is supposed to be easy to return/exchange anything, in this case it is anything but.

Delivered very damaged goods and then took nearly 2 weeks for them to collect it. More than three weeks after the collection, I am still waiting for the refund.