United Kingdom
Review of TEVEO
Sizing is way off size guide, trying to contact them about exchange funded by them due to the misleading size guide is near impossible.
Have had a auto reply and that is it, will be contacting my bank and klarna regarding this issue hopefully for a chargeback or some sort of resolution
Review of DUSK.com
Awful, no way to contact them on orders that havent been processed or delivered yet
No update on why my order has been delayed no care for customers
Placed an order on 22nd November and not one update, they state wait 10 days for orders to be processed but it's way past time frame now
If your looking for something that you want delivered quick then don't bother
Reply from DUSK.com
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and that we’ve fallen short of the service we strive for.
This past year, we’ve grown rapidly, with our teams working hard to bring you more products than ever before. As part of this growth, we expanded into a second warehouse a couple of months ago to improve stock availability and dispatch times.
Unfortunately, the transition didn’t go as smoothly as we’d hoped, and unexpected shipping delays have added to the challenges, resulting in a backlog and dispatch delays for some orders.
This has resulted in a higher volume of contact than usual, which is why our response times are currently longer than they should be. We want to assure you that we are working through all customer enquiries and will get back to all customers by email as soon as possible.
Resolving your query is important to us. We kindly ask for your patience, and a member of our team will be in touch with you shortly.
Many thanks,
DUSK Resolution Team x
Review of Tatami Fightwear
So I've been a customer since I started my BJJ journey, I honestly own more Tatami than any other brand. Both their BJJ gear, leisure wear, nogi gear and bags are all top notch and great quality. They have a great selection of items for just women aswell which is hard to find especially in BJJ gear
Recently had an issue with a item, in under 24hrs Tatami had rectified the issue and sent me a replacement out with no issues, thankyou Kelsey who dealt with my issue
Reply from Tatami Fightwear
Hey Jen,
We love that Tatami has been with you from the beginning, and no doubt we'll see you rise to the top!
As a team we're so pleased to offer excellent Ladies clothing and have many more cool designs to release soon!
I'll pass on your thanks to Kelsey who'll really appreciate it!
Have a lovely weekend,
#TEAMTATAMI
Review of Progress Jiu Jitsu
Top notch BJJ gear, I have ordered from progress multiple times. Have got Gis, rashguards, shorts, sports bra and tracksuit. Can honestly say that their gear is one of my favourite BJJ brands to wear on and off the mats
Review of Ryderwear
Size up! Come up really small, went with usual size and they dig in on waist and legs. Minus coming up small nice shorts
Reply from Ryderwear
Hi Jen,
Thanks so much for your review.
We really appreciate your honest feedback.
Have a great day!
Team Ryderwear 😊
Review of Loaf
We have spent just over 5k on a cuddlemuffin corner unit, it was perfectly squishy in shack and fell in love with it.
We took delivery of it back in February and after a few months of ownership we have come to the realisation that unless you are constantly plumping cushions the sofa is hard and uncomfortable. As you can imagine 5k is alot of money and the only reason sofas are so nice in the shack is because the staff are able to keep them plumped up, we just don't have the time daily to do this and sadly my second hand £50 sofa was more comfortable! To be honest they are overpriced and very hyped up
I'm sad to be writing this as I was so excited for my sofa to be delivered
Reply from Loaf
Hi Jen,
Thank you for your review.
We are incredibly sorry to hear about your disappointment with the quality of the sofa, this is not the experience we expect for our customers and I apologise we have let you down here.
We have your details so please look out for our contact.
Kindest,
Jasmin
Review of Ryderwear
I really rate Ryderwear, overall the quality of clothes are good the fit is really good and cater for larger sizes. The large actually fits a more average size (14/16) with ease, medium is about a 12/14 but could easy stretch to 16 (I have both M and L sets and can fit into both sizes comfortably, I'm around a 14)
They also cater for larger busts all sports bras I have fit well, they are roomy I opt for a size L over a M as I'm F/G cup
Customer service are quick to reply (within 24hrs) and rectify any problems, always codes floating about net so you will never pay full price, trust me one Google will give to 20% off code.
If your are in uk they pay for your custom fees so nasty bill on delivery
Give then a go, my new go to gym attire and I own gymshark, DYE and other sports brands like nike/addidas etc and will always end up wearing my ryderwear sets over the others
Hope that has helped!
Also to add their customer service it honestly the best I have ever come across, I have ordered many times from them. Twice I have had small issues (stitching on one item, small fit compared to size guide on other) and within a few days of emailing they had sent me out replacements free of charge with no hesitation!!