This company is 100% a Fraud and makes…
This company is 100% a Fraud and makes promises of providing 10 to 15 leads/mo that were different than the past. Unfortunately, just a few very unqualified people seeking help were provided which is what they said was prescreened out upon my re-association with this company. I had a horrible experience with this company before and it hasn't changed. Adding to this, a customer service rep named confirmed to me that all my memberships were cancelled and I would not be charged any additional fee. I have it in an email from her. Today, My card was charged another $269.00 for some platinum membership fee they said was free with their service, and I was charged this fee out of nowhere with no prior disclosure at all.
Stay away from this company if you value your money, they are a FRAUD and I will report their practices to the BBB as well.
Reply from USHUD.com
Thank you for taking the time to share your experience. We're sorry to hear that we did not meet your expectations.
We take concerns like yours seriously, particularly regarding lead quality, billing, and cancellations. While we can't discuss the details of an individual account in a public forum, we would welcome the opportunity to review everything with you, including the leads you received, your cancellation request, and the charge you referenced.
If you were told your account was fully canceled and should not have been billed again, we certainly want to investigate that. We encourage you to contact our Member Services team or email us directly with your account information so we can review the communication history and determine whether an error occurred.
Our goal has always been to help real estate professionals grow their business, and we recognize that doesn't happen unless we provide both quality service and responsive support. We appreciate the opportunity to review your concerns and work toward a fair resolution.
We hope you'll allow us the chance to make this right.