Ian

What a rip off, do not use this company...I have a voucher for a 2 night "Charming Get Away", these cost 179.99, I have gone to book a stay for 2 nights, at the website want to charge me an additional £196, so £375.99 in total...if I go direct to the hotel the charge is £230...same duration, same dates...so a £145.99 premium...next I'm sure they will do what they can to get this review taken down...irrespective what a excess to skim off...I will never use you again

I have just ordered 2 pairs of glasses from googles 4u, a single vision pair, and a varifocal pair
The single vision are prefect, the varifocal so bad I have to tilt my head as far as I can to the ceiling to be able to focus, and customer services and being so unhelpful, I've asked over 10 times how I return these, and they keep saying things like tile your head (I'm 55 and have worn varifocals for a long time), shocking customer services

Please review case id 91631610, and feedback to the person who handled my case how truly awful his handling of the situation was

On the first chat to unblock a certain web page, the support staff deleted/reset/amended various system settings which wasn't necessary, and one of the impacts was that the display font clarity in chrome made it almost unreadable for me (as a dyslexic)
The support staff member did fix the issue of me being able to access the webpage I needed to however by adding to the exclusion list in the end

On the second chat the support staff repeatedly told me they couldn't have altered display quality in Chrome, as opposed to listening in any way whatsoever, even after I shared screen grabs of windows being crystal clear, and anything in chrome being blurry

...anyway the system setting that was changed by your support staff (that needed changing back) was under "Adjust the appearance and performance of windows" on windows 11, and then resetting to "adjust for best appearance"

I have just started a third chat asking for the email address either for complaints, and customer services, and the support staff are telling me there is no way to complain, and no email address for customer services, copied from the chat "No...you can only share the feedback or raise complaints via survey."

The second chat did give me a number to call in London, no one has picked up after 45:14 on hold, again very poor

In summary totally awful technical support which has been very stressful

15/02/2025 Update for Norton
1-You have asked me to "share" but not told me how to
2-Please read my review above you will see that your support staff would/could not give an email address for customer services, nor did they know of any way to complain to Norton
3-you already have my case id 91631610, so can review the entire chat behind that case id, which is everything you need

17/02/2025 Update for Norton
1-I have responded to an email from trustpilot saying my review will be taken down if I don't provide more information
2-this is shameful, you have has my details and the case id from the start, yet your way of dealing with this is to silence a complaint when you have had all the information you are asking for from the outset
3-you clearly have not even bother to read the initial review, or if you have you choice is to do nothing about and spend your time and effort getting it taken down, again shameful
4-I have been a loyal Norton customer for many years, and you have treated my awfully, and continue to treat me awfully

18/02/2025 Update for Norton
Norton emailed me to explain this was all caused by our chat session "being terminated" and that was the cause of everything, no mention of support staff deleting and resetting things they simply didn't need to, nor having a member of staff with a complete disability to listen, having been a loyal customer for years I now give up, and won't renew, not really a way to treat customers is it?

Want to comment on how helpful one member of staff was yesterday, Beth the ticket inspector was, on the 19:59 from Gatwick to Reading yesterday (Friday 08th November)
The loo was broken so she arranged for someone to use a toilet who was desperate, there were passengers who didn't speak English who were dealt with so well, someone else who had incorrectly "tapped-in" with a great explanation of what to do, all late on a Friday night with a smile on her face, many thanks

I am simply trying to renew my ICC, and your website is shocking, quite terrible, please test your systems. As an example my name has not changed, your process insists I upload a marriage certificate, or proof of name change. Then later on it simply stops you moving forward. If you control people renewing things such as an ICC then there is a responsibility on you to make sure you website works, which it doesn't

How brilliant are Timpsons!
I could not get my walking boot lace buckles repaired anywhere (see my previous review of Hi Tec), I needed the right size rivets, anyway Timpson at Tesco in Loudwater didn't have the right parts, but told me that Marlow would, which they did

Super quick, very informed, great value, thank you so much

Very poor customer service from Hi tec, I have bought your walking boots for years, on my third pair, water proof and light. I've just called customer service at the metal boot hook lace fittings have come away, this happened on 3 of the top 8 laces after about 6 months, but the boots are so comfy I didn't bother to take them back, my fault...anyway I've just called customer service to asked if they could send out some replacement "metal boot hook lace fittings" and they have said they don't stock these (which implies they just import and sell someone else's boots), so I asked if they could tell the size of these so I could order some replacements (I've already ordered some from Amazon but they are too small), again the response was we simply can't help you, no attempt at finding the information, then I asked if they knew anywhere I could get there repaired, again, no attempt at helping in any way, all they wanted was to get the call over with, very disappointed

Great 2 hours with Andy cooking thai food, loved it, so much knowledge passed on, and general hints and tips outside of making 3 thai dishes. I've seen a few comments about not doing all the steps yourself, instead you'd do certain things, then someone else would, anyway so impressed went back and booked 8 more sessions

Anytime Fitness Loudwater, via CCS Collect is harassing my son, who has poor mental health for a debt that has been paid, I paid it myself. CCS Collect will not answer the phone, the only options you have is to pay again. Anytime Fitness Loudwater, via CCS stop now, otherwise you may be responsible for someone harming themselves or worse, shame on you CSS, and Anytime Fitness Loudwater for engaging with such a vile company.

CCS is harassing my son, who has poor mental health for a debt that has been paid, I paid it myself. They will not answer the phone, the only options you have is to pay again. CSS stop now, otherwise you may be responsible for someone harming themselves or worse, shame on you CSS, and Anytime Fitness Loudwater for engaging with such a vile company.

Arriva won't respond to issues here, and insist you raise a complaint. So I complained 25/9/23 at 10:54 (they only run 1 bus in the afternoon to return from school, did not have enough space, and would not advise children as to how they would get home), and so far guess what, no response. I also complained 16/10/23 at 13:51 (this time they didn't send the one bus to get children to school in the morning, there is no later bus and no other option), and guess what, no response. I'm suspicious Arriva will request I raise a complaint about them "not responding to complaints"

23/10/2023 15:19 Arriva this is just funny, I've already raised 2 complaint forms, as detailed above, neither of which you have responded to, and now, as predicted, you are asking me to raise a complaint form about you not responding to complaint forms, honestly you have made my day, I'm giggling at my computer. I take it back, I'm laughing out loud so hard my wife has just asked me what is up.

School bus 5a through Wooburn to Handy Cross did not turn up today, can you let me know how my son is going to get to school please?

The app was saying it will arrive until maybe 8:10 when it was removed from the app (should be there at 7:50).

There is only 1 5a bus on the time table, there are no later buses, there is no other alternative, you know this, so this means a bus full of children not going to school today.

Can I recommend strongly that where you have 1 bus only and no alternative that you don't cancel it, if you hit technical issues send another bus as these children don't get to school

Update 16/10/2023 following Arriva update
Note sure you read my post, I asked you "how my son was going to get to school today", which you haven't answered, hand on heart that is all that really matters isn't it.

Instead you want me to raise a complaint, which I will now do, but a complaint doesn't get him to school.

At the beginning of every school year Arriva do not put on enough buses for the children going to or coming back from school, almost as if "the beginning of term" is a shock surprise sprung on you.

This year on the first day of school (Thursday 7th September) my son could not get on the bus coming home from Handy Cross (along with a number of other children), my wife had to pick them up.

Arriva, I've contacted you about this, and all you've done is quote T&Cs back, when all you are doing is selling tickets that cannot be used. When asked the bus driver simply told them they could not get on, and would, or could not tell when another bus was coming.
Just not good enough, please act in a responsible manner, and stop getting our kids stuck.

Last year September 2022 the same thing happened on the first day, previously Carousel (who had the contract until Summer 2022) sent 2 double decker buses, and Arriva, on the first day of the contract sent one single decker bus. I called Arriva and customer services proceeded to tell me that their single decker has the same capacity as a double decker bus, maybe it was a Harry Potter bus.

PS Arriva your ref is 1531608

Simply unprofessional, the diagnostics team put the phone down as soon as I got through, and I was on hold for 30 minutes to get through to them (which I understand)

I've never used my private medical insurance, this is the first time, and the entire process has been shambolic, getting an MRI scan arranged required me calling 3 different companies repeatedly for each one to carry out their next step (so not just Doctor Care Anywhere, also my insurer and the hospital carrying out the MRI)

I'm on hold again now, have called back and waiting for 12 minutes so far, being told that Dr Care Anywhere "really appreciate me waiting", and you "hope I enjoy the music", well I'm not, I'd rather you pick up the phone and when you do let's see if you simply put it down or have some degree of professionalism

update 07/05
Dr Care Anywhere have requested further information to contact me including a reference number. Note you do not have reference numbers for appointments, so I have entered the date and time of my appointment so you have all you need to confirm I am a genuine customer, plus you have my email and contact telephone number

Update 07/03/2023
Gecko, you have just posted an update, which I've pasted in quotes (pasted below) which is completely incorrect

You have had my phone since the 13th February 2023, so 22 days, I dread to think what you've done with it for the last 3 weeks, I returned it via recorded delivery, and the tracker shows you have it, yet you do not acknowledge this, nor pick up the phone, nor answer emails

My daughter is so fed up with me telling her to wait that she is paying for an old broken phone to be repaired

I now feel my only option is to contact the police and my bank, again shocking performance from you, a this is from a really loyal customer

PS how can you send me a return label in the future?
26/03/2023 is the date you quote below

"Hi Ian,
Thanks for your feedback.

I can see we sent you a return label on the 26/03/2023 regarding your completion of the returns form on the 12/12/2022, and are awaiting your response."

Update 22/02/2023

In order to get a response out of Gecko I had to track down their owner and contact him directly via multiple sources, after which I was issued with a returns form by Gecko, not great

Gecko had had my phone since 13/02/2023 (I returned it tracked via Royal Mail) and I have received no information from them whatsoever, no confirmation of receipt, no nothing

I have a 17 year old whose patience has run out, I will never use your company again (this is from a loyal customer who thought you were great)

Original Posting
I have purchased from Gecko mobile before and they have been brilliant
This time one of two phones will not charge, I have filled out return forms, emailed customer services, tried to call them but you simply get cut off, and no-one will respond
I'm now speaking to my bank, however I paid for this on a debit card, so am unsure they will refund
I would suggest avoid at all costs, seems if something goes wrong they simply don't care once they have your money

To check this for yourselves try calling the contact number on their website and see what happen yourself, you get a message saying "contact us via email" then cut off

So they don't take this review down the order number is S10096

As a result of a leak CET have
-not identified the leak (paid my own plumbers to do so instead afterwards)
-isolated the ground floor toilet by mistake then left, which my own plumbers have then not been able to turn back on
-refuse to return to simply re-instate the ground floor toilet, every response is computer says no, when the answer should be "we'll send the guy back to quickly fix it"
-we have elderly parents 7 doors away, one is incontinent, cannot climb stairs, and for 8 weeks they have not come to our house due to the toilet issue (don't worry we visit them down the road all the time)
-CET have now told me they 8 weeks to investigate the complaint, I've told them I don't want to complain, and as soon as they turn on the toilet I'll withdraw the complaint (a complaint is the only way for them to take action)
-I'm in a loop where customer services say they need to call a regional manager to do something, then nothing ever happens
-hand on heart quite disgraceful how you treat people, shame on you

Update 23/11-22-2 days ago CET put an update on this website (so all of you can see I guess) saying they would be in touch, but they have not. CET, instead of communicating to the world they you are doing something when you are not, just communicate with me PLEASE.

Brilliant cabin crew
Left my airport purchases on the fight, and 2 of the crew came and found me in the baggage collection area, many thanks

Note I'l posting 2 review for BA, this very positive one, and a second on their shambolic IT solutions that make the pre steps to flying with them aweful

In no way trust their "Best Price Guarantee"

I booked a chalet with Popildays based on their "Best Price Guarantee", it is on every booking.

That day I realised that the chalet was 900 Euros cheaper on ski-france.com

I emailed poplidays to ask them to reduce the price, so aligning with their "Best Price Guarantee", which they mailed back and refused.

In summary do not trust them, their "Best Price Guarantee" is a complete lie, they were given the opportunity to match it and did not

Check for yourselves, compare the same chalet across both sites (ski-france.com and poplidays.com), and you will see massive differences in price

By the way the staff were very helpful indeed

18/10/2021
Poplidays, you have explained why there may be price differences, yet on your website you say (this is copied and pasted from YOUR web site right now) "Best price guaranteed !" which is simply NOT TRUE, in fact it is still there today, just take it down, or be honest and say "Best price guaranteed, except for ski-france.com who are much cheaper!"

Fraud-in conjunction with photobox who gave them ALL my daughters bank details (shame on you photobox), as all the other reviews taking £15/month, £120 so far, we are engaged Natwest Fraud team who are confident they will recover the money, recommend you use your bank's fraud service, Natwest are unfortunately very familiar with completesave, the agent had dealt with a similar issue only yesterday

Do not use Photobox, they work with a company called Completesave who take £15 from your account each month without your knowledge, look up completesave up on trustpilot, 90% 1* reviews talking about this fraud

We (my 16 year daughter and I) are engaged with the Natwest Fraud team to try and recover money
from Completesave who claim we setup this subscription when ordering a calendar from photobox at Christmas, they have so far taken £120, note and have my daughters complete bank details

photobox, shame on you for working with such a terrible company, you have lost us a customers for life, and I am telling everyone I know do not use you

Update 18/10/2021
Photobox, thank you for your apology, I will pass onto my daughter.

Are you prepared to backup your words with action, and refund some or all of the the £120, or offer her free calendars printing this Christmas? I do hope so otherwise this would feel like a hollow apology, I look forward to hearing from you