So disappointed
So, I’ve had 8 good yrs with EE. Until now. My EE broadband contract £37pm ended in Jan. I phoned to see what new offers were available. Firstly, they couldn’t find my account (later I discovered I had a legacy acc.). Then to “fix” this, I was send not 1 but 3 new hubs?! I returned them. I phoned again- I was sent a WiFi broadband device. But it didn’t hold the signal well-lots of buffering. Phoned again said I’ll just plug my old EE hub back in, plse activate it. Job done. BUT I’m now paying a VERY high amount (soon to go up AGAIN to £41 pm). I can get broadband much cheaper elsewhere. I’m really disappointed but not surprised. Once again, I learn that loyalty and never missing a payment, mean absolutely nothing to the big companies. 😵💫
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