David McKelvey

Appalling customer service. I paid nearly £400 for computer screens. The goods were seized at Customs because they failed to pay the import duty or VAT, which was not shown on the price offered online. Ali Express customer service were utterly useless.

Amazon advertise a set of Sirui lenses for sale at £2,639.00 on their site. I purchased a set. They never arrived having been stopped at UK Customs for non payment of duty.

I tried to get a refund but without the goods held at Customs I could not do so.

I contacted Amazon customer services who initially stated a full refund would be received and not to contact the seller.

I still received no refund.

I called customer services a third time to be told that I would have to go to Royal Mail depot and pay the customs duty and that it was not Amazon’s issue as the sale was via a 3rd party seller. They refused to refund.

Amazon are selling items in breach of The Consumer Protection Act and do not refund as stated in their policies.

Their customer services department tell blatant lies.

Prompt response and delivery.

A very competitive price.

Had good response from customer service following some issues with download. Would recommend.

The order went well. The equipment did not arrive. I waited in for two days for the delivery but it never arrived. After a week it was sent back to WEX. I called up and frankly the person at the other end could not be bothered. As a result I bought the item off Amazon despite it being more expensive. It turned up next day. Poor service and delivery.

Avoid Castle Water at all costs. Castle Water had failed to deliver bills to the correct address having only set up and account without our knowledge in October 2023. On 28/12/23, during the Xmas break, a contractor turned up to switch off the supply claiming the outstanding bill had not been paid (bill dated 16/11/23 delivered to the wrong address).

The bill was immediately paid including the charge for cutting off supply totalling £887.99. Castle Water were informed of payment and their Collections department were informed by phone and email of the payment.

Despite this they cut off the supply.

They then demanded a further £864.00 to switch it back on.

No better than Criminals.

AVOID AT ALL COSTS

An excellent, polite and prompt service.

Excellent prompt service. Made everything simple and convenient.

GoPro are bordering on criminal. Do NOT buy directly from them. The goods failed to arrive and then when I complained they have tried to avoid refunding or sending out the goods that I paid for.

Customer services do not respond and play lip service whilst doing nothing.

AVOID - Do not buy direct.

Absolutely dreadful customer support. The customer service agents lie to you on the chat and phone claiming to be working to help and then do nothing. They do not update you.

It is bordering on Fraud. I ordered and paid for a Go Pro 9 with ancillary items. The box arrived with the other items but no Go pro 9.

I reported it and have spoken to Go pro service team each time. Still waiting for a replacement or explanation. DO NOT BUY DIRECT !!!!!

Almost impossible to get through to the Customer Service Team.

These people are fraudsters. My elderly parents were conned by a telephone salesman into believing they were signing up to Talk Talk. Having become involved I cancelled the contract. 5 years later without any notification they sent a threatening letter demanding £800 for a service that never existed. If any other victims wish to contact us we have commenced a formal fraud investigation with the intention of bringing a private criminal prosecution.