Thiago Carmo

I bought a ticket from Brussels to Punta Cana. I was excited to get on board. When about to get into the aeroplane, the staff stopped me to weigh my bag. It was 2kg over the allowed. No problems about that, and I was OK to pay the amount. But the entire customer service was bad. The staff (3 people) who were doing the control were very rude and they seemed in a bad mood. Not great experience for those going on holidays. Then, they forced me to dispatch the bag. I was so uncomfortable with everything that I agreed. I wasn't prepared not to take the bag with me. As in, getting in Punta Cana, my bag wasn't in the belt. The worst part was that I realised my laptop was inside the dispatched bag. Everything was fast. They took 2 days to return my bag. My table mat was lost on the way.
The experience was a nightmare, as I had to spend 2h in the airport trying to sort out the claim, and then after, I didn't have any follow up. All given numbers didn't work. After several calls, I finally got the right people to talk to.

Fortunately, my laptop is working, but with many external marks. I tried a compensation for my bad experience, and even that is badly communicated. After talking to several people, I finally got a final reply: they only compensate the expenses I had because of the baggage delay. As I fortunately had none, the only thing that makes peace of mind is complaining about this to the world. BAD CUSTOMER SERVICE - if you can, avoid the company.

Slow customer service at the check-in. Car was ok. But the main problem is the deposit release. Staff said it would be processed as soon as the car was returned. After almost a month and deposit is still being held for no reason. I have sent multiple messages to them and no replies. Well, it is generating lots of inconveniences on the personal level. I hope it is solved soon.

Good sign-up process.

I have been receiving harassing SMSs and emails to pay a bill that is not mine. It all started in June 2023 related to a bill from 20/21.

The problem is that I haven't used 2/3 of the bill because I didn't live in the apartment.

As soon as I moved, I went away from Scottish Power, having a period from 23rd Dec to 10th Jan.

I paid a higher amount in January not to have problems and requested to close all my accounts (electricity and gas). It seems the assistant didn't do their job.

For the last 5 months, I have received calls and SMSs to charge me. From Scottish Power and two different collectors. I sent them proof of tenancy (over 5 times) and chats with assistants, and they keep getting in touch.

Finally, I got this resolved after 1h30 this time - reference number 8394350712

Balance of the entire journey: 12 replied emails, 8 different people, tens of SMSs, 5 hours of my time, and a lot of stress.

I noticed a system mistake, as I filtered a flight with one date (26/12) and the purchase was completed with another date (26/02). I noticed the mistake 30 minutes after and got in touch with them. Still, time to cancel the purchase if they want to. But they don't want to. Only want to get your money and not care about your customer experience. Most companies give at least some hours to cancel an online purchase. Even knowing that there was no chance I was choosing 2 months difference.

My reservation number was 461605870