Jean Day

Robert attended to us and took on board immediately that I was upgrading my scooter so didn’t waste our time on explaining every detail. We were impressed by the stock in the shop and the opportunity to try so many models. Also amazed at how much the weight of the components has reduced over the years and the most difficult part was deciding on the colour. A very good experience.

We bought a 40m auto-reel which worked wonderfully
for a few weeks and then wouldn’t reel the hose in. I phoned Customer Services and spoke to Leena who sent a help sheet to check out. We had already done all the suggestions so rang back and spoke to Cameron who was a breath of fresh air. Immediately told me the steps I had to take. When he received the photos he would authorise a replacement to be sent. Done!
If only all companies were so helpful. I had visions of having to return this enormous casing which takes the hose plus the 40m of hose which wouldn’t retract into the casing but no. Thank you.

I am sure that the coffee I ordered will be as good as ever but I need to bring to your attention that the outer box, on arrival was crushed on one side. When I opened it, two cartons at one end of the container were damaged. Each of those had several pods damaged to some degree. One had approx 2/3 of the pods dented and the rims crushed and the other was less affected but had the top three affected in the same way.

When we were notified recently that there was a problem with the booking we had made on board ship with P&O I was unable to contact P&O, despite hanging on for over an hour on at least 4 occasions and emailing them several times. I passed it on to the Cruise Centre and Kerri and Ross worked their magic. I can now look forward to fully enjoying our cruise thanks to this pair who went far beyond what I expected and worked a miracle.

After a total mess on the first repair delivery/pick up, this worked perfectly.

Plant arrived in one day from despatch notification. Well done. In very good condition and very colourful just like the ad!

Nothing special in your service. A little expensive for 10 minutes of application.
That said Steve Shaw arrived as scheduled. Polite and efficient.
Much better than your previous staff whose application was very hurriedly and not as well applied as Steve's efforts.
Could you please ensure Steve is assigned to us for future treatments
as he was a couple of years ago.

If I had dealt with a particular agent on every occasion this review of Iglu Cruise would be 5 star with bells on. What a pity that, on a couple of occasions when she has been away, other members of staff have dealt with us with nowhere near her level of expertise.

Thankfully we have been dealing with **** for many years and had many wonderful cruise holidays with no glitches because of her eye for detail. Thank you Iglu and *****. Sorry I have had to remove the young lady's name to comply with Trustpilot's policy.