crisob

I find the concept really good.
We order always only dishes with maximum total time of 15 minutes. Unfortunately there aren't many up to 15 minutes but most recipes are really delicious.
It's definitely not cheap and the fast recipes cost even extra. But it's great having fresh food that can still be made very fast. It's a tastier alternative to frozen food when you really don't have time for cooking.
Having said this, we have been thinking of changing to another company and are currently searching for alternatives because we constantly have problems with Hellofresh: missing ingredients, the ingredient's packages come open, loose ingredients spread all over the cooling bag, late deliveries, expired food...
The first times I could report the problems on the website and then they give you 3€ discount in a future delivery (although it has to be a delivery without discounts so so far I still didn't get any compensation for all the food I paid for and couldn't use).
But after you report a couple of problems you can no longer use the automatic form, you have to contact their customer service. That always takes a while, I often wonder if it's worth it just to get 3€. Probably that's their idea, that people just give up and don't report the problems.
Two times I was even asked by the representative to send photos per Whatsapp. So after spending more than 15 minutes on the chat I had to send photos on WhatsApp and the guy on WhatsApp had no idea why I was sending photos. Took him more than 1h to help me. So that time it took me almost 1h30 to get a few euros back for food that was sent expired. And again I never even got that money back yet, it will be a discount in a future booking I don't know when, but so far nothing.
So in summary, even though the concept is good, the service and quality control are really disappointing. And we end up loosing tones of time and getting annoyed. Time that we don't really have, that's why we joined Hellofresh in the first place. It's really a pitty but we will probably change.

Fastest delivery I have ever experienced in an online shop. Good prices.
Definitely recommend it!

I usually order my cat’s food and supplies on one of following 3 stores, all of which I strongly recommend:

Bitiba – usually has the cheapest prices (it’s like the low cost store of zooplus), delivery in 2 days
Zooplus – good prices, delivery in 2 days, nice loyalty program where you get free small goodies for your pets
Fressnapf – mostly good prices, very good own brand Premiere, very good customer service, delivery in 2 days


This time I wanted to buy a new food from the brand Mac’s and, at the time, the cheapest price I found was at Zooroyal (now it’s cheaper at Zooplus), so I ordered from them for the first time.

I already knew the store from advertising because they belong to the REWE group, the online supermarket I use, so I didn’t read reviews before buying (my bad…).

I paid with paypal and the goods showed as available so I expected to receive them in 2 days, like it happens with the other pet food stores.

With the other stores, I usually get an email the same day or maximum the day afterwards informing me that the goods were shipped but with Zooroyal I didn’t get any email.

I ordered on a friday and the next thursday (6 days later) I decided to check the DHL website to see what was wrong. It showed that Zooroyal only packed the goods (created an electronic stamp) on wednesday (5 days after ordering) and that they still hadn’t brought it to DHL.

So I sent an email to Zooroyal informing what was written on the DHL website and asking what was wrong. To which I got this answer “Your tracking number is xxxx. You can follow it on the DHL website”. Awful customer service, she obviously didn’t even read my email. So I replied saying that I did check the DHL website (“please do read my previous email”) and asking again what was going on.

Later that day I got a message from DHL saying that the package was finally brought to DHL (I wonder if I hadn’t written the E-mail…). So I should be finally getting it today (8 days after ordering).

8 days to get cat food is unacceptable. That’s the delivery time when you order something from the UK (sometimes even comes sooner)….

And this doesn’t seem to be an isolated case as I saw online that many people experienced the same huge delivery times.

So I probably won’t order from this website again (unless I absolutely have to for some reason) and I wouldn’t recommend it to anyone.

I usually compare prices between different online shops before ordering. This time it was also important for me to have a fast delivery.

Specially in the case of medicines, you usually need a faster delivery and that’s the reason why most online pharmacies advertise fast deliveries. I’ve ordered often from different online pharmacies and always got things delivered in 1 to 2 days.

So this time I compared only the websites that delivered the product in maximum 2 days. The cheapest was docmorris and, since it’s a serious famous store, I ordered.

It’s been a week now and the product was not even sent yet. It still shows “Wird geprüft” as Status. And I didn’t even get an email informing me that there was a problem or something like that. Awful service…

So I sent them an email and I’m still waiting for a reply…. Should have ordered from Amazon… Really, what a crappy store with false advertising and bad service.

Next time I know… As long as I remember I will never order from this website again. Really the worst online pharmacy I’ve ever ordered from.

I hope this keeps you from making the same mistake I made and instead order somewhere else!