AH

Good service and reasonably quick delivery… It would be nice if Bevco offered a next day service.

Vi bestilte 4 bondehusvinduer fra sparvinduer ud fra oplysningerne på sparvinduers hjemmeside. (Jeg er bygningskonstruktør) Hjemmesiden giver meget vildledende information og forkerte handlebetingelser på hjemmesiden.

1. Sparvinduer oplyser i deres handelsbetingelser at eventuelle klager skal gå via Nævnenes Hus, men alle klager vedrørende vindues producenter er faktisk omfattet af byggeriankernavnet).

2. Vi bestilte en paskvilgreb til vores vindue af forsikringsmæssige årsager. Baseret på billederne vist for vinduerne med en paskvilgreb vist på Sparvinduers hjemmeside. Da vi modtog vinduerne, var vi meget overraskede over at se grebet nederst i vinduet i stedet for midt i vinduet???

3. Alle billeder af bondehusvindue på sparvinduers hjemmeside viser en helt anden sprosse end de sprosser som Sparvindue leverer. Selv billedet af vinduet, der er vist på selve siden med det særlige vindue vi bestilte, viser en helt anden sprosser end den vi modtog.

4. Alle de hjørner hvor glasruder er monteret er ved hjælp af stødsamlinger frem for gerings samlinger, som er standarden for de fleste andre vinduesproduktionsvirksomheder. Dette viser blot den dårlige kvalitet af disse vinduer.

Efter at have kontaktet Sparvinduer med hensyn til de problemer vi fandt, fik vi et meget aggressivt svar fra supportchefen om at dette var standard for alle vinduesproducenter og at vi ikke vidste hvad vi talte om.

Efter at have kontaktet Nævnenes Hus og ud fra de billeder vi har fået tilsendt, er det ret indlysende for mig at det er sparvinduer der ikke ved hvad de taler om, især når selv deres juridiske dokumentation henviser til det forkerte ankernavnet.

Bestil ikke dine vinduer hos dette firma Sparvinduer (JNA Vinduer) du vil fortryde det...

Be careful of Lunars Business pricing model.

Lunar states on their website that the Solo Business account is 205kr/ month. (Invoiced on an annual subscription at 2450DK). The fact of the mater is that this is NOT a monthly subscription at all as displayed on the website but a yearly subscription as you are not able to get a refund for the months you don't use. This makes Lunar a much less competitive offering compared to many other banks in Denmark who often give discounted rates to existing private customers.

Nice food and drink but over priced for what you get and the customer service.

I took my too children to bows and Balloons as a special treat and have to say that we were a little disappointed with the overall experience! The food and drink is fine and dry ice is always fun but once you have seen that the decor or the cafe is a little plain and the customer service was almost nonexistent! We had to go up and order our food and drinks despite there only being only two other customers in the cafe.

For 2 pancake dishes and 4 drinks we ended up paying just under 500DKK. Far too much for the quality and experience overall!

Hi All,

I thought this would be a great place to share a very unfortunate experience with Apple Support. I really hope that others will have more luck or perhaps think twice about purchasing Apple products especially with the lack of empathy and understanding from Apple support team.

I have a visually impaired daughter who has been fighting for her sight since she was born, she is now 10 years old and has used an iPad as a key tool in her everyday life since she was a baby and unfortunately can't see more than 30cm in front of her today.

We purchased the first iPad for our daughter when she was only 4 months old as doctors advised us that visual inputs were key to developing her sight and stimulating parts of her brain responsible for vision. She has learnt to use an iPad as a tool in her everyday life. It is used for everything from taking photo's of her homework to zoom in on content to relaxing and watching TV or socializing with friends.

Recently her iPad Pro stopped working so we decided to purchase a new iPad Pro directly from the Apple online Store. Unfortunately the delivery time on the Apple store was over 2 months. This means that our daughter doesn't have a key tool she uses in her everyday life to assist her with basic tasks like school work or zooming in on items to see them.

In an attempt to assist her I contacted Apple support in the hopes that Apple might be able to help, however according to Apple in Denmark they couldn't do anything. I asked if they would be able to speed up the delivery date, or perhaps provide a temporary solution but without even taking the time to research if this was possible I got a direct answer that this was not possible and not something Apple does. I have to admit I am shocked at the response from Apple Support and how they handled the situation. A hugely profitable company was not able to support a 10 year old girl with a solution for something so life changing. Especially as I was able to show Apple a purchase confirmation you would have thought they would be able to assist but that is obviously not the case.

I will let you make your own judgements but I have to say I am hugely disappointed and it is quite obvious to me that inclusion is not a priority within Apple.

This is one of the worst companies I have worked with in my IT profession. As a highly qualified IT engineer with over 20 years of experience implementing major international organizations web solutions you would expect that the support engineers at Siteground.com might respect that I know a few things about the web and server technologies. Despite hours of discussions with the Siteground support team and that fact that our ecommerce website had been offline for over 3 weeks due to a fault on the siteground.com IT infrastructure, the support team was still unable to install a simple certificate to ensure a website come online. This is a task that shouldn't take a semi qualitifed IT admin more than 15-30 minutes. Not only did it take more that 3 days of back and forth discussions but they were not even able to let me speak to a Manager or more senior member of staff. I would imagine this is because they are use to getting so many complaints.
Chat Transcript:

Me: Can I speak to your manager.
Siteground: I am afraid that won't be possible.
Me: So you are telling me it is not possible to speak to a manager at siteground.com?
Siteground: Our managers are not available on the chat or phone

A total lack of customer service and highly incompetent staff makes for very bad experience.

Oh and the website is still offline because they can't install or prioritize the installation of an HTTP certificate.

I wrote to Raja Pandit the Sales and Marketing Director for crownstone.in on several occasions, and despite Raja promising to send us a quote.
Raja Pandit:
"I was a bit occupied from last 2 days. We are now working on the prices you have asked for and will revert back shortly."
I unfortunately he never heard from them again, a bad start and therefore not worth following up on.

I recently spoke to Sundeep the Managing Director for Regatta Exports related to a price enquiry for a consignment for a full container load of Sandstone. I have never met a man that is so unpolite.
I would advise anyone planning on using Regatta Exports as a supplier of sandstone to stay well away. If I could give a zero star rating I would...

Great Service! Called me after I had ordered something that they didn’t have enough of in stock and asked me if I wanted to wait for the supplier to get more or if I would like to upgrade to a better version of the same item for the original price.
Thanks for taking the time to call and follow up! No many companies do that these days! That’s what I call service.

PostNord er det værste kurerfirma i Danmark baseret på flere oplevelser.
I løbet af de sidste 3-4 år har jeg haft gentagne problemer med PostNord, der ikke har leveret pakker da de siger at jeg ikke var hjemme. (Jeg arbejder hjemmefra og er hjemme hele dagen.) Disse pakker kom aldrig i nærheden af ​​mit hjem men blev i stedet leveret til afleveringsstedet, da det var lettere for PostNord. (Kontraktbrud)
Jeg har også set adskillige pakker inklusive denne, der skulle have været leveret på en bestemt dag, ikke blive leveret, på trods af at en pakke på samme transportrute blev leveret. Hvorfor forsvinder 1 pakker af samme størrelse ud af 2 pakke, der er kommet helt til Køge pakkecenter fra Tyskland og så forsvinder en pakke og bliver leveret en uge senere ???
Hvis du sammenligner PostNord med et andet firma ligesom GLS er leveringshastigheden også forfærdelig fra PostNord. GLS-pakker fra samme startsted i Danmark har tendens til at blive leveret næste dag, da PostNord kan tage 3-5 dage, før en pakke leveres.

Jeg ville vælge en anden kurer hver gang hvis jeg får muligheden.

During the COVID19 lockdown it has been very difficult to select new furniture for our new home. All the shops in Denmark are closed and trying to get an idea of the finished product without seeing them in real life is very difficult. Colors always vary from computer screen to computer screen and it just isn't the same looking at items on websites
We decided to contact Kristensen and ask if it would be possible to obtain a sample of a few of the colours that Kristensen & Kristensen offer. Just as sofa companies send fabric samples or tiling companies sent samples of tiles.
The response was "NO" they could not help, seeing as the company produces the furniture in Denmark I would imagine that this wasn't a huge problem to paint a few stripes on an offcut of wood and send it to a customer. I then asked if they were able to tell me the name of a dinning chair used in multiple images on the kristensen.com website. The company was also unable to assist with this. In fact they couldn't assist with anything I asked. No customer service what so ever. Having seen the other review this appears to be an ongoing issue for kristensen.com.

The staff at Mr Beef don't know what they are talking about when it comes to the American beef market. I am a professional chef and have worked in the US for years as well as at other major international restaurants with a focus on serving the very best beef products to guests at the restaurants I have worked at.

I sent an email to Mr Beef asking if they could hand pick some very specific high quality product from their stock but unfortunately this just wasn't possible. Not only this the staff responding to these requests seem to know very little about the production of US cattle and USDA quality ratings by US Government. According to Mr Beef Great Omaha does not supply USDA Prime grade beef to its customers.

Quote from Mr Beef Director:
"Greater Omaha does NOT classify their meat according to the USDA"

However a quick google search for "PSCertifiedBeefProgramComparison.dk" will show the official United States Dept. Agriculture Grading Report:
(See pages 5 and 6)

In addition to the above, searching for "Greater Omaha Wholesale products" reveals that even Great Omaha use the USDA Quality Logo and reference these standard on their own website.

In addition to this according to Mr Beef staff the liquid found in the vacuum packaged meat does not degrade the quality of the meat. If anyone believes that meat lying in a liquid for 1-2 months doesn't have a negative impact they are very wrong. There are 100's of scientific reports on the internet carried out by research companies showing the liquid in vacuum packaged meat degrades the meat after a period of more than 4 weeks and as the Director of Mr Beef stated most of their USDA beef has been vacuum packaged for 1-2 months.

Quote from Mr Beef Director:
"The problem about that, is the transport time from USA to Denmark, it take too long time and to be successful with Dry Aged you need fresh meat and not some meat there had been I vacuum for 1 or 2 mounth"

Perhaps not the best shipping options. We have airplanes to transport thing now, rather than ships.

It's a shame that Mr Beef could not just take the time to look through it's stock to find a high quality USDA Prime beef that hasn't been sitting in liquid for a long period. It's not much to ask. Mr Beef you get 1 star for customer service. Bad experience...

Unidrain vandlås er helt ubrugelig. Vi har netop installeret en ny Highline Unidrain og vandløs skal rengøres en gang om ugen. Dette er helt latterligt...
Jeg kan nu se fra alle de andre anmeldelserne her at vi ikke er de eneste med dette problem. Unidrains-produkter er på ingen måde billige så du ville have troet at produktet var testet ordentligt. Dette er helt klart ikke tilfældet.

Jeg bestilte 2 varer over internettet. Begge varer havde track and trace ifølge track and trace oplysninger PostNord forsøgte at levere begge pakker på nøjagtigt samme tid men af en eller anden MEGET underlig grund blev der kun leveret en pakke af PostNord. Ifølge PostNord mistede de den anden pakke mellem vores hjemmeadresse og det lokale pakkecenter??? Flot arbejde...

Ingen kompensation, ingen stor indsats for at finde pakken. PostNord mistede bare pakken....

Her er de 2 emails fra PostNord kundeservice.

Email 1:
Jeg skriver til dig vedrørende vores undersøgelse på følgende forsendelsesnummer: XXXXXXXXXXXX
Desværre er vi kommet frem til den konklusion, at forsendelsen ikke kan lokaliseres. Jeg skal bede dig om at kontakte afsenderen.
Jeg beklager meget ulejligheden, og på trods af dette vil jeg ønske dig en rigtig god dag.

Email 2:
Jeg beklager mange gange for ulejligheden.
Pakken er teknisk sendt, som brev forsendelse med tracking.
I forhold til vores forrentnings betingelser erstatter vi desværre ikke brev forsendelser selvom det er vores fejl.

Ich würde ofenseite.com definitiv niemandem empfehlen. Im März 2019 haben wir bei ofenseite.com einen Spartherm-Holzofen bestellt. Leider wurde der Holzofen beim Transport beschädigt und wir mussten einen Monat warten, bis ofenseite.com den Ofen repariert hat. Der gleiche reparierte Ofen wurde an uns zurückgesandt und leider waren alle Schäden immer noch offensichtlich, obwohl ofemseite.com die Schäden schlecht repariert hatte. Seitdem mussten wir auf Reparaturteile warten, um zu versuchen, den Schaden zu beheben, den ofenseite beim ersten Mal richtig hätte reparieren sollen. Ich muss jetzt die beschädigten Teile selbst austauschen, was meines Erachtens definitiv nicht meine Aufgabe ist, da ofenseite.com den Holzofen entweder ausgetauscht oder ordnungsgemäß repariert haben sollte.
Eine sehr schlechte Erfahrung und kein Unternehmen, mit dem ich Geschäfte machen kann.

Jeg bestilte nogle gødning og græsfrø fra Leeds via en af ​​deres salgsassistenter. Desværre var erfaringen meget skuffende. Først og fremmest sendte Linds ikke de produkter, jeg havde bestilt, fordi de ikke havde mit navn. Men de havde min adresse og telefonnummer, og det var åbenbart alt for svært at ringe til mig og spørge, hvad mit navn var.
Når jeg endelig modtog min ordre. Jeg opdagede, at Linds ikke havde sendt det produkt, jeg havde bestilt, men noget helt andet. Så jeg mailede der kundeservice team imellem for at informere dem om, at produktet ikke var det, jeg havde bestilt. Desværre er Linds naturligvis for travlt til at svare på e-mails, så jeg ringede til dem og bad dem om at erstatte produktet med det rigtige græsfrø. Mens de beder om en skriftlig bekræftelse på, at de ville gøre det. Dette var tilsyneladende ikke en del af politikken, og de kunne ikke svare med en bekræftelse på den email, jeg havde sendt.
Jeg blev så informeret, at jeg ville modtage erstatningsproduktet 2 dage senere, men græsfrøet kom aldrig til. Så jeg ringede til Linds igen for fjerde gang. Tilsyneladende havde de ikke græsfrøet på lager, og jeg skulle vente til maj for at modtage det produkt, jeg beder om.

En meget dårlig kundeservice og mangel på kommunikation fra Linds har ført til denne anmeldelse. Det ville have taget meget lidt arbejde for at give en god kundeoplevelse, men noget Linds er naturligvis ikke interesseret i.

LavprisVVS oplyste på deres hjemmeside, at det ville tage 1-2 dage at levere min ordre. På trods af dette endte det faktisk med at tage over 2 uger for at modtage 2 kobberrør

Ilva måske tilbyde en garanti levering nu, men de lange leveringstider er helt uacceptabelt. Vi bestilte 3 senge fra Ilva og det havde taget dem over 3 måneder til at levere. Vi venter stadig at modtage vores ordre...

Jeg vil gerne sige noget godt om PA Savværk og deres gulvprodukter men der er bare ikke noget at sige andet end deres udstilling ser godt ud i FOG. Det er bare ærgerligt man ikke modtager noget tæt på det kvalitet når man modtager ordre.

Vi bestilte 67m2 af PA Savværks "Natur" eg plankegulv der var leveret i en meget dårlig kvalitet. Så dårligt at vores tømrer sagde at 25% af gulvet skal returneres.

På trods alle de problemer så nægtede PA Savværk at erstatte de 25% af gulvet så vi var nødt til at returnere alle gulvbrædder efter vi havde ventet 6 uger på vores levering.

Faktisk ville de fleste billige laminatgulve være et bedre valg og have en højere kvalitet.