United Kingdom
Review of ASUS
this is the worst company ever.unable to register the faulty warranty and unable to contact customer service ...in trying to do so you are lined to a website and have to pay £1 for an answer. no email adress and no contact telephone number. do not buy their products!
Review of cottages.com
very annoyed to find cottages.com took money from my bank account for a reservation without any prior warning by email that the balance was due.They have no contact information on their website
Reply from cottages.com
Hi Roger, thank you so much for your feedback and for taking the time to share your experience with us. The remaining balance for your booking will be automatically collected a few days after it is due if you selected this payment option at the time of booking. This process is also clearly noted in the confirmation email that is sent to you after your reservation is completed. I am sorry that you did not receive a reminder email to let you know that this automatic payment would be taking place.
Kind regards,
Violet,
Cottages.com
Review of Yoga Insure
will not accept changing vehicle.instead offering an extortionate new policy or a £2-60 refund with 6months left on policy....buyer beware ..will never use again...
Review of Budgetinsurance
Quote thro confused.com rose £80 between getting quote and making payment ! crooks!
Reply from Budgetinsurance
Hey Roger,
I'm sorry to hear the premium of your policy altered when completing your quotation. If any detials are changed or updated or any additional products are added to the quote, this will cause the price to be recalculated. If you would like o discuss your quote further, please email us your policy details to us at socialresponders@bglgroup.co.uk and we can be in touch.
Rachel
Review of Confused.com
My quote through confused,com with Budget car ins was not honoured going thro to payment the price increased without explanation from Budget frm £289 to £369 within the quote period..certainly will not be using either again !
Reply from Confused.com
Hello Roger,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you, Roger. We hope to hear from you soon.
Jess, Confused.com Representative
Review of Vodafone UK
I believe my Vodaphone account details have been hacked from abroad. I have no means of discussing the issue in the uk. It has caused banking and other security issues with ms email not sure how to resolve other than closing accounts.4
Thanx for your reply but seems your responder on facebook has died suddenly or isn t interested.probably anothee useless bot....call me as you have my number !
Reply from Vodafone UK
Hi Roger,
Please message us regarding this via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone and we'll get things looked into.
Thanks, Vodafone Social Media Team
Review of Yoga Insure
It is impossible today to log in to my account having tried several times to register they do not send e mails.
There is no possible way of contacting Yoga insurance without logging in. Was about to take out another policy but will think again!
Review of Virgin Mobile
Arranged last saturday to move from my current provider.Sim card arrived following Tuesday with no instruction. It seems on contacting them they had lost my PAC code and it would be another 24 hrs. Thursday.I was annoyed to receive my first bill backdated to previous Saturday.They had lost my PAC code again so assume would be another 24 hrs.....Decided to cut losses and cancelled.
Review of The Co-operative Bank
It appears now that every bacs payment is withheld for security purposes Stopping a payment because you have been contacted and don't have the appropriate information allows the bank to hold onto your money for several days. Clearly now the coop bacs system does not work the only way to make payments securely is by cheque. I am increasingly dissatisfied with this bank and its attitude to customers. In such situations when it is urgent to contact the bank the telephone waiting time is 50 mins and contact often cut off once through....
Reply from The Co-operative Bank
Hello Roger, we're really sorry that you've been inconvenienced by our fraud checks and been left feeling so dissatisfied. We take customer feedback seriously and yours will be passed to the relevant departments. - Michelle
Review of The Co-operative Bank
I used to be proud to be a loyal member of this bank but no longer. My nearest branch is 60 miles away so being able to contact by phone when they get things wrong is essential. Staff are usually brilliantly helpful BUT..30 minutes to an hour? and then to be cut off before answering? Withholding payments for security purposes when already having discussed at length?
Failing to contact me when requested and refusing to apologize for errors?
Why should I give them another chance?
Reply from The Co-operative Bank
Hello Roger, we're sorry that you've been affected by call wait times and our fraud checks. Unfortunately we can't guarantee that a payment won't be subject to checks even if you let us know in advance. We really hope that we don't lose your because of this and if you'd like to discuss further please contact us on Facebook/Twitter. Thanks - Michelle
Review of The Co-operative Bank
Increasingly worse
so slow to load online
wont accept password
no security on account balance details
no one to answer phones
this used to be such a good helpful bank..........
Reply from The Co-operative Bank
Hi Roger, I'm sorry you feel this and for the issues you've had online. In regards to your password, please send a secure message if you've been able to login and we can look into this further.
To access your balance you'll need to complete security. If you're using online banking you need to enter your username, password and security code to login, over the phone you need to correctly enter your telephone banking security code and at an ATM you need to enter your PIN.
I appreciate we're experiencing high call volumes and I apologise for any inconvenience this has caused. - Chris
Review of The Co-operative Bank
I have been a coop bank user for many years and find their telephone service has generally been excellent and the staff extremly helpful but for some time now when using a mobile on speaker in order to use the keypad easily my balance is automatically anounced on getting through to anyone within earshot.I have complained several times about this to no avail.
Full internet banking is not available to anyone receiving paper statements which seems unfair.
Reply from The Co-operative Bank
Hi Roger, thanks for your review. If you're using the automated menu the balance will be stated. I'll make sure your feedback is passed on regarding, but in the meantime avoid using loudspeaker when in the automated menu. Thanks - Chris
Review of Uswitch
this company is unwilling to do anything about the spam phone calls being made using their name. Users beware that these calls claiming to be from uswitch offering services are fake and can ultimatly lead you to changing your services without your knowledge.
Reply from Uswitch
Dear Roger Armstrong,
Thank you for bringing this situation to our attention.
We do apologise that you were part of the spam phone call a private message has been sent to you.
Thank you for taking the time to leave feedback.
Have a lovely day.
Kind regards,
uSwitch Customer Service Team
Review of Amazon
very useful website have used it lots 1 star review due to duplicitous ordering process to con purchaser into paying for amazon prime subscription. buyer beware!
Review of ScottishPower
This Company should not be considered by anyone changing supplier.
After just over six months with them and being unable to get dual fuel statements and no response or call backs from customer services I changed to another supplier. Shortly after I was contacted by my bank to inform me that Scottish Power had tried to take £2660 from my account in addition to my usual direct debit of £99.90 which they had also continued to take.My bank managed to recover a direct debit from them.
Scottish Power disputed the meter readings (correct) I had given to my new supplier and I entered a meter read dispute process between the two suppliers. SP continued to dispute the outcome with OVO my new supplier and I continued to receive quite threatening calls demanding payment even when forced to put this in the hands of the ombudsman. After 18 months the ombudsman has closed the case. I have received £150 compensation and aprox £200 which they eventually agreed I had been overcharged. This in no way compensates for the time I have spent trying to recover my money over 18 months. I do not consider I recieved an adequate apology from someone trying to steal from my bank account. ie) " please accept our apologies for any shortfalls in customer service and any inconvenience" The final statements I have received still state "estimated" and the gas statement contains deductions for electricity.
Scottish power have kept in touch....writing to me to suggest applying to their hardship fund if i am unable to pay their bills..unfortunatley this was addressed to and opened by my neighbour but with my name and someone elses account details......UNBELIEVABLE!!!
I note that suposed improvement to their service still require 30 minutes for someone to answer the phone.
I would like to thank OVO my new supplier in providing all the help and evidence of their efforts in dealing with Scottish Power to try and sort this out.