We first contacted DGCOS on 18th…
We first contacted DGCOS on 18th January 2023 when water was running into our summerhouse light fittings and fused all our electrics. This had been built 3 years previously by TWS who had just stopped trading. At the time we felt buoyed up reading the 10 Year Guarantee, not realising the long process that DGCOS had to go through to meet this guarantee. Nevertheless, although we were latterly starting to doubt whether the Guarantee would be honoured, throughout this last 6 months, they have always acknowledged and answered every query we had. DGCOS have explained step by step the processes the Insolvency Practioner had to undergo and now with hindsight, we understand the lengthy processes that had to been gone through. Thanks to DGCOS, we now have had a completely new summer house roof installed. Cathryn in the Remedials unit has been a good ambassador for DGCOS.
27 June 2023
Unprompted review