David

Took order in July, responded in August that the goods had been shipped, no goods recieved and emails not responded to. Don't use this company, you will have some very dissapointed kids, as I do :(

This review is about the Your Leisure website and booking process. I wanted to book a swim session today for Ramsgate leisure centre (Sunday). To do this I had to use the very badly designed and semi functioning website at yourleisure DOT uk DOT com.

Gripes (and these aren't merely Karen gripes, they are actual, functional failings).

-I select a location, get sent to another page where I need to again select the location from a drop down. Come on guys, its not 1996.

-I select the centre, select the date and the time from drop downs /calendar. I chose 2pm today, open swim - which I know is the time for this. I get a spinning wheel for 30 seconds and a number of options are returned. I don't know how half a dozen options for today took so long.

-I select the time slot and hit 'book'. Nothing happens. Nothing happens on a Windows PC, iPad, Android phone - I tried 3 times thinking it was me. It wasn't.

-I call the customer helpline. I can't call the centre directly because its a secret I guess. I call a generic number, it rings out and goes to voicemail.

-I get a callback 15 minutes later. The Your Leisure staff member was very nice and explained to me there are perhaps some IT issues and that other people have mentioned this - but tech support can't look at this till Monday. The staff member helpfully offers to book this for me. Not sure how they are doing this - I guess by calling the secret number they have for the leisure centre we're not supposed to have. They aint doing it by website thats for sure.

I'm writing this up as its the third time its happened over the last two years. My kids are occasional users of the pool but both other times I've had the same grief from Your Leisure's website. The whole thing needs a re-work. Much, much harder than it needs to be!

Great price on the new tent I was after. Fast delivery and great updates on the delivery. Will definitely buy again.

Been buying things every now and then from Spa for over 20 years. Always keen prices and the best source for real world, non flash in the pan bike components and accessories. Great range of touring kit. Had a small issue with a recent purchase and got a same day email replay and they were able to assist, no problem. Hope to still be bying from them in another 20 years time!

My second stay on the boat - just as good as I remembered it. Food was excellent and the owners passion really comes across in the level of detail given on food and beer choices. Oh yes, the beers....if you like a Belgian beer this is a great place to get insight into what you're ordering, once again real care has been taken over what they stock and how the keep and present the beers to you.

We stayed in the hotel section also - great experience and definitely a positive difference from some bland corporate chain hotel.

Will definitely be back again.

Wow - a UK company providing lowest prices and free (and quick) delivery. So pleased to buy from a proper retailer and not Amazon - 5 star experience.

Total Tiles customer service is run by real human beings. I had an issue with an order and they listened patiently to me and didn't fob me off with 'computer says no' responses. They sorted the issue quickly and professionally. I work in CS so know how hard it is to combine keen prices and this level of customer service. I would buy again from Total Tiles in a heartbeat and recommend them to anyone.

DONT BE A FOOL LIKE ME

Light in the Box's very successful search engine bombardment made them appear top of my list for some cargo shorts. I paid £33 inc postage. Delivery was quoted at 4-6 days.

After 10 days no shorts. Contacted support and got given a tracking number that didnt exist in the Royal Mail system. Asked if I was happy, said I wasn't. Got a follow up email to tell me the shorts would be delivered tomorrow. This was 11 working days after placing the order.

Now to the item. Shorts are undersized and more like a 34" than 36". Lots of stray threads and poor finishing, Came in a bag marked 'San Marco' but the branding on the shorts features a little badge marked 'Fashion' (?) so the branding is both confusing and naff. Overall the quality of the item is lower than that which you'd get from Primark (£12) and certainly way lower than M&S (£22 organic cotton cargo shorts). You're paying a premium for a low quality item.

If I hadn't read what I have here about the impossible returns scenario I would have sent them back...to China...but its not happening is it? Got to suck it up and go and buy some proper shorts from an actual shop where I can always go back to and exchange!

So basically you're paying top dollar for clothes that would fail quality control at any high street shop in the UK. Don't be an idiot like me!

PS just check out the number of fake 5 star reviews that roll in every hour.

BEWARE - tobydeals did neither respond or deliver the item within the stated delivery time or indeed at any time after that. In the end I went to Paypal who refunded me within 24 hours, As the resolution process was tobydeals chance to say 'no, we're sorry, your items is on its way.' They didn't do this. I don't think they ever had the goods, their business model seems to be get your money, hang onto it and hand back when you complain. VERY tempting to cave in and use them - I was down to save £120 on a camera - but really not worth the heartache, worth paying more to get from a legit company. SCAMMERS? Most probably.

good prices, rapid delivery - will use again!

Rapid despatch, good price- would use again

insert was very well machined and accurate - fitting very well, I was dubious about thus being aluminium instead of steel but it seems fine.

Generally I love ITSU food. If peckish I would seek out ITSU over any similar food vendor. Hence 2 stars not 1.

BUT

My 'local' ITSU (Southwark St. SE1) has for the last few months served smaller and smaller amounts of food in the Thai chicken rice bowls. I'm not moaning about a shortage of chicken, its usually rice thats missing. I find this really disappointing given the cost of the dish (almost £7) and there's less of its cheapest ingredient included.

I asked the manager if there had been a change in the portion size for this dish. She told me there hadn't been. Given that the rice bowl packet was at best 60% full having such a large packet is both environmentally wasteful and misleading to customers.

Come on ITSU, sort this out please - use less packaging or include more food.

Excellent service at Ramsgate PE. Missed an ingredient from our pizza but offered to take 10% off bill - and we didn't need to fight for it. Waiting staff excellent as ever and new manager seems to have the the place running really well.

No quibble handling of faulty part. MPW calmly dealt with the issue. Do you know how rare this is in the aftermarket parts world? Its RARE. I would go back to these guys again and again and give them my business.

Ordered jersey sat 16th may, chased Sigma Sport on saturday 23rd, got jersey Saturday 30th. Thats too long really. Once chased communication was good though.

blind is exactly as specced and arrived ontime - very happy with the product and service.