Terrible, useless support
The vacuum I bought from their online store broke after 1 day. I reported the failure that day. It is now 9 days later and they STILL have not supplied me a return label. I keep calling and getting the run around. It's been "escalated" or marked as "urgent" 4 times now, yet every time I call they act like it's the first time they're "escalating" it. Joke of a manufacturer making an unreliable product that can't even last 1 day. Avoid MOVA and Dreame!