Hareb Alsuwaidi

I placed a pre-order for the Snake60 keyboard and paid the full amount, including shipping, around seven months ago. Just before my order was finally ready to ship, I was informed that I had to pay an additional AUD 25 because shipping costs had increased due to the current global situation.

The amount itself is not the issue. My concern is the principle. I had already paid for both the product and the shipping months earlier, and there was no clear indication at the time of purchase that customers might be asked to cover additional shipping costs later.

Many other vendors I have purchased pre-orders from during the same period honored the original shipping cost despite similar increases. I expected the same level of commitment here.

The keyboard may be unique, but this experience left me disappointed. Customers should not be surprised with extra charges after waiting months for a fully paid order.

Honestly, the seller gave me the option of a full refund or paying the extra amount, and I refused to pay. I received the refund within approximately a few business days.

Last shipment 25 June 26 everything’s gone smoothly quick so fast thank you and good job Fedex and fish is fast.

Good but However, preparing and shipping the shipment takes a long time.

I had one of the worst experiences with FishisFast. A USPS package was delivered to your warehouse, but you failed to register it in my account for several days. Instead of taking responsibility, your support kept giving me wrong explanations — claiming the address was incorrect, blaming USPS, and repeating inconsistent information. I also had no access to the support ticket system, which made the situation even worse. After pushing repeatedly, the package was suddenly “found” inside your warehouse. This shows a serious lack of organization, transparency, and customer care. Very disappointing experience.

FedEx UAE has the worst customer service I've ever experienced. You ask a question and before you've finished speaking, the employee interrupts you or starts talking to you at the same time. The customer service is awful; there's no respect or expertise in dealing with customers. Their shipments are delayed, and there are no updates to their system. Honestly, the service is terrible.

They contacted me, of course, after I rated them on the site as bad, but things went well between us and I hope their performance will always improve in the future.

This website is terrible. They don't respond to inquiries at all. I ordered key covers from them, and they were supposed to deliver them by April 13th, but they still haven't arrived! The website and service are awful, and the delivery company they use is terrible.

This shipping company is terrible in every sense of the word. I've been waiting for my order to be delivered for days, and every time it's an excuse.

IKEA UAE has one of the worst return and exchange policies I have ever experienced. The customer service is extremely slow, unhelpful, and shows no real interest in assisting customers. There is absolutely no cooperation, no urgency, and no sense of responsibility from the staff. It feels like the customer is the last priority.

What makes this even more frustrating is the huge difference between IKEA UAE and IKEA USA. According to IKEA USA’s official policy, you can return an opened-box item within 180 days as long as it is unused and in good condition. However, in IK
EA UAE, they refuse to accept a return
simply because the box was opened — even if the product was never used at all.

This inconsistency is unacceptable. It shows that IKEA applies different standards from one country to another, which is unfair and disappointing. Customers should not be punished just for opening a box to check the product.

Overall, the experience was extremely disappointing, and IKEA UAE seriously needs to improve both its customer service and its outdated, customer-unfriendly return policy.

I ordered from NFL Shop and requested a refund. Instead of returning my money to the original payment method, they forced me into an eGift Card that can only be used on their site.
This is unacceptable and feels like exploitation. Customers should have the right to get their money back, not be trapped into spending again. Their customer service did not offer any solution.

I will never shop here again and I warn others to be careful.

This is my first experience with this product, and to be honest, the quality is excellent. The cable management, desk mat, and accessories are all fantastic.
My only complaint is that there's no distributor for this brand in the UAE, which forced me to purchase the products and ship them from Singapore to the UAE at a considerable cost. Another inconvenient aspect was the website's terms and conditions.

If the product becomes available in my country, I highly recommend it to gaming and office desk enthusiasts.

The website is good and has excellent products, but unfortunately, customer service regarding shipping is very poor and slow, and the return process is also slow. The website states 1-3 business days, but it's all talk and no action.

I ordered a key fob on the 30th with one-day shipping as stated at checkout, and it still hasn't been shipped. This is very frustrating, so I canceled the order and requested a return. The return policy is as follows:
Refunds done online usually take 2-3 business days to process. You will be notified once the refund has been issued. Once a refund has been issued, most credit card companies can take between 3-7 business days to complete the refund process.

Permitted cancellations during an open Group Buy/Pre-order will incur a 3% fee due to Payment Gateways such as PayPal/Visa/Mastercard no longer returning transaction fees.

Permitted cancellations after a Group Buy will incur a 5% fee because orders are typically placed with manufacturers immediately after Group Buy ends.

Note: If you had used PayPal and its been over 180 days since placing this order; you will be issued a Deskhero Gift Card refund due to PayPal's refund window policy. See HELP DESK.

If the mistake or delay is your fault, will I be compensated? Of course not, but if you cancel the order, a fee of % will be charged.

The only thing they'll offer is a bunch of useless excuses, like "we're under a lot of work pressure," etc.

The company is excellent, and their services are very good, but they need some improvements and development in terms of products and the recurring problems with their cloud service, which has strange issues and their solutions didn't help me. Customer service was also slow with inquiries and responses, especially regarding shipping, which I struggled with a lot.

من أسوء خدمات العملاء في الإمارات
لا مهنيه ولا احترافيه ولا أسلوب في التعامل ان كان بالاتصال أو على محادثة وتساب

This company is terrible, and the delivery staff are awful. They place an order for delivery today, then tell you it's tomorrow, saying they're not responsible for that area. There's no credibility or transparency.

The worst service DHL provides is in the UAE. There's no credibility or transparency. The customer service staff are incredibly bad, and so is their manager. They're unreliable with deliveries and don't even get back to you. They have absolutely no interest in the customer.

The best reviewing website
I hope you expand and include more websites and companies so people can benefit. I also recommend adding a response to websites or companies that contact the reviewer.

A relatively good site, but there are a lot of scammers and the customer service is very, very bad. They help the scammers no matter how much I file a complaint or request a refund for not getting the product. They are thieves and I do not recommend dealing with them literally. From August until today, I have not received my order and the amount has not been refunded to me.

Do not believe their responses below. I went to solve the problem and the problem is still the same (you cannot request a refund because the shipment has been shipped). They are scammers who want to hide the truth from everyone. Whoever wants to confirm, please do so and I will send you all the facts.

First time I ordered from them fast shipping and Very good

The dirtiest shipping company in the world. They are liars in an abnormal way. All their services are delayed inside and outside the country. They manipulate the shipping prices and the products received and raise the prices.

The worst company you could ever deal with. Every delay, always the same problem. The shipment arrived in Dubai, and the update says: "Transportation delay - due to an air connection." When you contact them, they say they're having a system update or a system malfunction. Nonsense and stupid excuses. Every time it's the same problem.