Denmark
Review of Cph Wood ApS - Tømrer & Snedker
Alt forløb perfekt. Oliver og hans kolleger er super søde og servicemindede. Oliver valgte fantastiske stykker træ og lavede utrolig smukke holdere til vores store bænk. Mange tak! Vi kan varmt anbefale CPH Wood!
Review of GLS Denmark
Hurtig levering, men meget lang ventetid ved afhentning i discount365.
Reply from GLS Denmark
Hej Arne
Tak fordi du vil hjælpe os med at blive bedre 🤗
Jeg er glad for du gør os opmærksom på din oplevelse i PakkeShoppen.
Den er givet videre til den ansvarlige afdeling, så de kan arbejde videre med det 💙
Jeg ønsker dig en dejlig dag ☀️
Venlig hilsen
Frederik S - Customer Service
Review of Burd Delivery
Review of MundFrisk.dk
Review of 7rtechnology
I ordered a repeater for 1,018 DKK (including delivery). Shortly after, the company contacted me stating that my order had been lost due to a system error on their end and asked me to place the order again. I reordered immediately, only to find that they had increased both the item price and the shipping fees. The exact same order was now 1,554 DKK (i.e., an increase of over 50%)! I reached out to customer service to request that they honor the original price given that the cancellation was entirely their error but they completely ignored my request. Very disappointing customer service and unfair pricing practices.
RESPONSE TO 7R TECHNOLOGY's RESPONSE:
Thank you for the reply, but the explanation provided does not match the facts.
First, I am 100% certain that I did not register as a business customer. Second, shifting explanations (from a system update, to a system error, to placing the blame on the customer) is frustrating. And simply adding 25% VAT to my original price of 1,018 DKK does not account for a price jump to 1,554 DKK.
On top of that, 1,028 DKK was actually charged and withdrawn from my bank account before any item was shipped, which violates Danish consumer payment laws (Betalingsloven).
Your "offer" of 1,020 DKK excluding VAT and shipping comes out to approximately 1,470 DKK in total, which is still over 44% higher than the original order price I was charged.
Reply from 7rtechnology
Hello Arne,
Thank you for your feedback, and we are sorry for the inconvenience you experienced.
After reviewing your order, we found that your account was registered as a business customer. Since no valid VAT number was provided, our system incorrectly displayed prices without VAT due to a system configuration error.
As soon as we identified the issue, we informed you and cancelled the original order to ensure you would not be charged incorrectly. We also offered to honor a significantly lower price than the correct VAT-inclusive price in order to reach a fair solution.
We understand that this situation was frustrating, and we apologize for the confusion caused by the system error. If you are still interested in the product, we would be happy to help you complete the purchase at the agreed price.
Kind regards,
7R Technology
Review of Bring Danmark
Review of Slöjd-Detaljer
Reply from Slöjd-Detaljer
Hi,
Thank you for taking the time to leave a review.
We sincerely apologize for the delay with your order. We can see that your parcel has now been delivered, and we hope everything has arrived safely.
We appreciate your patience and are sorry that the delivery took longer than expected.
Kind regards,
Customer Service
Sløjd-Detaljer
Review of GLS Denmark
Leveringen gik hurtigt, men jeg måtte vente alt for længe på at få udleveret pakken i 365discount.
Reply from GLS Denmark
Hej Arne
Tak fordi du vil hjælpe os med at blive bedre 🤗
Jeg er glad for du gør os opmærksom på din oplevelse i PakkeShoppen.
Den er givet videre til den ansvarlige afdeling, så de kan arbejde videre med det 💙
Jeg ønsker dig en dejlig dag ☀️
Venlig hilsen
Sophie V - Customer Service
Review of TivoliKbh
Fraud! Tivoli renews cards and withdraws money automatically although their app shows that one doesn't have a subscription! These invisible subscriptions cannot be cancelled in the app!
Reply from TivoliKbh
Dear Arne
Thank you for your review.
A Tivoli Pass is supposed to appear as a subscription, in our Tivoli App.
Please contact us at tivolikort@tivoli.dk, and we will help you investigate the matter.
Kind regards, Tivoli
Review of GLS Denmark
Da jeg afhentede pakken i Brugsen (Platanvej, Frederiksberg), var der en meget lang kø fordi ingen medarbejder kom til at udlevere pakkerne til de mange mennesker, der stod i køen. Jeg ventede i næsten 15 minutter for at få min pakke!
Reply from GLS Denmark
Hej Arne
Tak fordi du vil hjælpe os med at blive bedre 🤗
Jeg er glad for du gør os opmærksom på din oplevelse i PakkeShoppen.
Den er givet videre til den ansvarlige afdeling, så de kan arbejde videre med det 💙
Jeg ønsker dig en dejlig dag ☀️
Venlig hilsen
Alberte K - Customer Service
Review of Side Kicks
I ordered a pair of shoes on August 7th with expected delivery (to Copenhagen) August 12th to 18th. They withdrew the amount from my bank account on August 8th but according to their website they still haven't sent the shoes to me (on August 23rd). They either ignore my messages or they respond that they will investigate the case but then they never return to me.
Reply from Side Kicks
Hi Arne,
Thanks for your review, as we’ve already discussed with you by email, the first pair of shoes unfortunately failed authentication. We then sourced a replacement pair which passed, but it ended up being held in customs far longer than expected.
We’ve since issued you a full refund and also added €20 store credit to your account as an apology, while we continue to work with UPS to resolve the customs delays.
We’re very sorry again for the inconvenience and appreciate your patience throughout.
Best regards,
Alice from Side Kicks Support
Review of Lån & Spar Bank A/S
Review of Coffeedesk
All went well: I received exactly what I ordered and the delivery was timely :-)
Review of Fixpart
Review of Hugo P Lædervarer & Rejseartikler
Reply from Hugo P Lædervarer & Rejseartikler
Hej Arne
Det er dejligt at du synes om at handle med og hos os. Det er også dejligt at vi kan leve op til dine forventninger. :-)
God dag
Mvh
Jesper
Team Hugo P
Review of GLS Denmark
Reply from GLS Denmark
Hej Arne
Det er jeg ked af du synes.
Vores egne PakkeShops er åbne 10-19 i hverdagene, og 10-15 om lørdagen.
Ønsker man at hente sine pakker på et senere tidspunkt kan man vælge, at få sine pakker leveret til en PakkeShop med længere åbningstider.
Venlig hilsen
Christian
Review of Verkter.se
Review of Carglass A/S
Review of MundFrisk.dk
Review of GLS Denmark
hurtig levering, service-minded personale i GLS pakkeshop Carlsbergbyen (København V)