PK

Penny Kemp

United Kingdom

Reviews

Review of Moonpig.com

Rated 2 out of 5 stars

I forgot to put my name on my card

I forgot to put my name on my card, I realised straight away and tried to amend it, but even though it was within 10 minutes of the transaction I wasn't able to, not even able to cancel and rebuy. Honestly, how many people must realise they have made a mistake within the first 10 minutes of purchase, why is there not a short time frame to enable the order to be changed? I understand if it was for same day delivery, but mine was not. So I paid for ot and my recipient will receive a card with no idea who it is from! For that reason, I will not use Moonpig again. Common sense to me to allow for mistakes.

8 March 2026

Reply from Moonpig.com

We’re sorry there was an issue with the customisation of your order. We aim to provide the perfect personalised product for every customer. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!

Review of Calm

Rated 2 out of 5 stars

I really want to like Calm

I really want to like Calm, I had high hopes for it, but right from the start it wasn't good. I like their content, but nothing works, errors all over the place. and that's on both website and phone app. I have placed a ticket, but looking at these reviews I do not see any hope of it being fixed and usable. Such a shame. Will ask for a refund.

8 January 2026
Unprompted review

Review of PDF Guru

Rated 1 out of 5 stars

Do not use

Do not use! Paid 99p to edit a pdf only to be charged 49.99 a week later.

18 April 2024
Unprompted review

Reply from PDF Guru

Dear Penny,

We deeply regret hearing about your unpleasant interaction with us, but we sincerely appreciate you taking the time to provide feedback on your experience.

While we understand your concerns, we are sorry to know that you consider our subscription as " entrapping." We would like to emphasize that our subscription model is clearly presented at every stage of the purchase process, and agreement to these terms is necessary to proceed with the purchase.

Additionally, it is disappointing that you did not provide your email address for us to address the situation promptly. Our Customer Support Team is dedicated to resolving issues swiftly and efficiently.

We eagerly await your email at support@pdfguru.com to further discuss and resolve the situation.

Review of Pharmacy2U Ltd

Review of Net World Sports

Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company! I wish I had done my research before ordering a hot tub from them. In my email confirmation, they said it would be dispatched on the 31st of July. I did no receive an email to say it was on its way so tried to ring. They will not accept your call, blaming coronavirus, so you have to send them a message through their website. I asked when I would get it and as of now I have not got any reply. They have taken my money quickly enough, but do not get back to you when you complain. On their Facebook group there are so many people complaining of the same thing and it appears they make all the right noises on there but I have not seen anyone say they have had a satisfactory reply to their complaints. Now I have to either cancel and hope to get a refund (not much hope there either) or wait to be able to claim through pay pal. This is the worst customer service I have ever experienced.
Update: I eventually got my money back with a PayPal dispute. I would not use this company again.

5 August 2020
Unprompted review

Review of Goggles4u UK