Great at first - horrible after 1 year
Great at first, but the experience went downhill after the first year.
When your initial plan expires, the renewal price jumps dramatically. If you contact support, they'll tell you to create a brand new hosting plan instead, which gives you essentially the same service for about a third of the renewal price. The only downside? You have to migrate your website yourself for no good reason.
The real problem is what happened next. At some point after the migration, my email stopped working without any warning. No notification, no reminder, no indication that anything needed to be reconfigured. I simply stopped receiving emails one day.
This isn't a minor inconvenience. It means missed customer enquiries, lost business, and damage to your reputation, all because Hostinger's pricing model pushes customers into creating new plans instead of simply renewing an existing one. A process that should take one click turned into unnecessary complexity, and the lack of communication about the email disruption is simply unacceptable.
Reply from Hostinger
Hello there!
Thanks for your feedback. We're sorry to hear about your experience, but we really appreciate your honesty, as it helps us get better.
We'd love to look into this and make things right, so we've sent you a contact request. When you have a moment, please get back to us so we can locate your account and understand the situation better!
Best regards,
Karolina from Hostinger