RM

Roger Mortimore

United Kingdom

Reviews

Review of Carbeth Plants

Rated 4 out of 5 stars

I have given a rating of 4* however…

I have given a rating of 4* however that’s only because the rosemary plants were of good quality.
However they were no bigger, or bushier, than the ones I purchased at my farm shop for 4.99. My bill came to nearly £30 for two plants with postage.
My other comment regards communication. I tried to amend my order but received a standard response saying we will contact you in 48 hours; no help when one is trying to add to an order.
Communication, when it happened, was polite.
I shall not purchase again for the above reasons.

19 June 2026

Reply from Carbeth Plants

Thank you for your feedback, we really appreciate it.

Regards
Carbeth Plants

Review of InsureandGo UK

Rated 5 out of 5 stars

Courteous and helpful

Your representative Geoff was particularly helpful, answering my questions clearly and clarifying any grey areas.

14 May 2026

Reply from InsureandGo UK

Good afternoon, Roger.

Thank you for your feedback. We are pleased to hear that the service you received was courteous and helpful, and that your questions were answered clearly with any uncertainties addressed. We appreciate you taking the time to share your experience.

Kind regards,

Ben

Review of Fortnum & Mason

Rated 3 out of 5 stars

VERY CHALLENGING TELEPHONE CONVERSATION

The telephone call I had with your representative was very challenging.
I cannot pinpoint the difficulty however one of us was not understanding the other.
Making the payment was extremely problematic and I did not appreciate being called back and ask for my credit card details as this could have been from another number that was not F&M.

25 November 2025

Reply from Fortnum & Mason

Dear Roger,

Thank you for taking the time to share your feedback with us.

We are very sorry to hear about the difficulties you experienced during your telephone call and with making your payment. We completely understand your concerns regarding security and the importance of clarity in communication. Your feedback has been shared with our team to ensure we review and improve our procedures to prevent similar issues in the future.

If you ever need further assistance, please do not hesitate to let us know. Thank you for bringing this to our attention and for shopping with us.

Fortnum & Mason Customer Services

Review of Vaja

Rated 1 out of 5 stars

What has happened to Vaja quality?

What has happened to Vaja quality? After being a loyal customer of Vaja products for a number of years I purchased a iPad case confident that the quality was exceptional.
HOW WRONG I WAS. Within months the sides became unglued with the stitching being the only barrier to stop the lining peeling away. Communication with VAJA was initially helpful but quickly descended with them saying “this occasionally happens”. My pursuit of gaining repair/replacement was greeted with a blunt, and patronising, refusal saying “we hope you continue to enjoy your case”.
Very disappointing. I shall never buy from them again and would strongly deter anyone else.

16 August 2025
Unprompted review

Reply from Vaja

Hi,
Thank you for taking the time to share your experience — and I’m genuinely sorry to read this, especially coming from a long-time customer.
What you describe regarding the case is not the standard we aim for, and I understand how frustrating it must be to see this happen after only a few months of use.
I’m also concerned to hear how the situation was handled. Even when an issue is uncommon, the way we respond should always reflect the level of care and respect our customers expect from us.
I’d really like to revisit this with you and take a closer look at both the product and the communication you received. Please contact me directly at support@vajacases.com with your order details, and I’ll personally step in to review your case and work toward a proper resolution.
Best regards,
Vaja Customer Care

Review of Fortnum & Mason

Rated 3 out of 5 stars

Difficulty understanding your Agent

I’m afraid I had difficulty understanding your colleague, I had to ask her to repeat questions and at one stage I felt like terminating the call and trying again later.

1 August 2025

Reply from Fortnum & Mason

Dear Roger,

Your feedback is very important to us and we are truly sorry to hear of the issues you have faced when placing the call and the frustration that this has caused. We have listened to the call and will take the necessary steps to prevent such understanding issues to happen in the future. 

If you ever need further assistance, please do not hesitate to contact our customer services team. Thank you again for shopping with us.

Fortnum & Mason Customer Services

Review of RDO Kitchens & Appliances

Rated 3 out of 5 stars

POOR DELIVERY TIMING

Firstly when our order was placed on 27/5 delivery was estimated to be 4 days later. When we had no notification on the due day I called and was told it would be a few more days. When this day came and went I called and was told it would be a few more days.
On every occasion I had to call RDO.
I chose RDO as they are local and delivery date was reasonable. As it happens delivery time was not reasonable.

10 June 2025
Unprompted review

Review of Brittany Ferries

Rated 4 out of 5 stars

Your booking system is good

Your booking system is good, however, and I have mentioned this before, the first ticket you send does not reflect the assistance request.
I always have to contact you to ensure it has been recognised.
Apart from that you’re a 5*

22 December 2024

Reply from Brittany Ferries

Good Morning Roger,

Thank you for leaving us a 4* review.

We are pleased to hear that you found out booking process easy to use. We strive to make our booking process as user-friendly as possible. Regarding the assistance request, the assistance does not get added automatically. A member of the port team will be notified that you have requested assistance and apply it to the booking.

We look forward to welcoming you on board very soon!

Merry Christmas and a Happy New Year!
Ethan
Brittany Ferries

Review of Yimbly

Rated 4 out of 5 stars

Product was very competitively priced…

Product was very competitively priced and delivered promptly. The unit works well, doesn’t quite achieve what I wanted it to do (wash black gloss car alloys) but perhaps my expectations were too optimistic.

10 November 2024

Reply from Yimbly

Hi Roger,

Thank you for your review of the Jet Hawk Pressure Washer you recently ordered from us. We are thankful for your comments and feedback!

Kind regards,
Yimbly Support Team

Review of InsureandGo UK

Rated 5 out of 5 stars

Courteous & Helpful

Firstly Brett was extremely helpful in setting up my Policy. I then (foolishly) forgot to mention a condition and then spoke to another Agent who was equally courteous and efficient.

1 October 2024

Reply from InsureandGo UK

Good afternoon,

Thank you for sharing your experience!

We’re glad to hear that both Brett and our other agent provided courteous and efficient support in setting up your policy. We’re here if you have any other questions or need assistance.

Best wishes,
Elice

Review of Connevans Limited

Rated 5 out of 5 stars

The unit was delivered promptly

The unit was delivered promptly. Instructions were clear however as a ‘back-up’ I watched a YouTube video.
I had the unit just a couple of weeks and it is helpful.

23 July 2024
Unprompted review

Reply from Connevans Limited

Hello Roger, thank you for leaving us a review on Trustpilot.
I'm pleased your experiences with us were so positive and that we were able to help.
Best wishes from all of us at Connevans

Review of Fortnum & Mason

Rated 4 out of 5 stars

Everything was fine except I had a…

Everything was fine except I had a little trouble hearing your colleague who took my order. Whether it was a bad connection in some form but I had to ask her to repeat herself.

16 July 2024

Reply from Fortnum & Mason

Dear Roger,

Thank you for taking the time to share your positive experience with us!

We are delighted to hear that you were happy with the service provided and welcome your feedback on our communication.

We have made a note of your comments and will share your feedback with the relevant member of the team for support.

If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.

Fortnum & Mason Customer Services

Review of RDO Kitchens & Appliances

Review of Woodyatt Curtains