I've just had another lovely visit to Fortnum's and had a fabulous time. Shopping in-store is always a pleasure. The staff are warm, friendly and happy to help without being pushy, and the whole... See more
Company replied
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What people talk about most
Reviews shaping this summary
The 2nd box of my order had not been delivered. Upon checking the delivery company website,parcel damaged. I contacted F&M through WhatsApp,following quite a few messages which became tiresome. Very q... See more
Company replied
I was researching ideas for my friends birthday and came across the tea which though was a lovely summer treat. As a non-drinker, these are a nice alternative for drinks with friends. Packaged immacul... See more
Company replied
Lovely professional friendly staff. Always such a pleasure to visit the store. Staff are always happy and so helpful and knowledgeable about their products. Visited the cafe for the first time even... See more
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Company details
About Fortnum & Mason
Written by the company
Welcome to Fortnum & Mason.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Contact info
181 Piccadilly , W1A 1ER, London, United Kingdom
- +44 (0)20 7734 8040
- www.fortnumandmason.com
This Way To All The Lovely Things...
4.5
Excellent
53K reviews
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Super fast delivery and item was lovely…
Super fast delivery and item was lovely thank you
1 July 2026
As usual qualify is without question…
As usual qualify is without question across the board . The quality of the product is unique, the packaging was excellent and designed to deliver the product intact after transiting the length of the country. The speed of delivery was exceptional.
9 July 2026
Delivered in good time and the quality…
Delivered in good time and the quality of the basket and the goods was brilliant.
9 July 2026
May use AI-assist with repliesRead more
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Great service as always
Great service as always. My item was carefully packed and arrived in perfect condition.
2 July 2026
Reply from Fortnum & Mason
Good Evening Liz,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service received for your recent order, and we thank you for your positive feedback with regard to the packaging and safe delivery.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
I didn't see it personally as it was a…
I didn't see it personally as it was a gift but they were very complimentary.
Pricy but no more so than other companies.
9 July 2026
Reply from Fortnum & Mason
Good Evening,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with your recent order and thank you for putting your trust us when choosing a gift to give.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Was worried about transporting the…
Was worried about transporting the cream in the heat .very well packaged.fast delivery .
8 July 2026
Reply from Fortnum & Mason
Good Evening,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the delivery of your recent order, and that the fresh items arrived safely.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Reply from Fortnum & Mason
Good Evening Jenny,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the perfect service received.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Excellant service as usual,very quick…
Excellant service as usual,very quick and kept informed
Highly recommend
9 July 2026
Reply from Fortnum & Mason
Good Evening Shiona,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the excellent service provided and welcome your feedback on the quick, safe and well informed delivery updates.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Love the latest lavender
Love the latest lavender, honey and apricot tea! As with everything from Fortnum's, beautifully packaged and if the highest qualitu
2 July 2026
Reply from Fortnum & Mason
Good Evening,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you love our lavender, honey and apricot tea and that you find everything from Fortnum to be beautifully packaged and if the highest quality
If you ever need further assistance, please do not hesitate to let us know. Thank you once again for shopping with us.
Fortnum and Mason Customer Services.
Always good service
Always good service and a question I asked on email was answered within 24hrs.
2 July 2026
Reply from Fortnum & Mason
Good Evening Teresa,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you have always received good service from us and that your email was answered to your satisfaction within 24 hours.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Never again
Delayed delivery, wrong delivery address, damaged goods, terrible customer service.
9 July 2026
Goods arrived when promised and my son…
Goods arrived when promised and my son was delighted with the chocolate and biscuits.
9 July 2026
Reply from Fortnum & Mason
Good Afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that your items arrived on time, as promised and that your Son was delighted with the chocolates and biscuits you gifted him.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Helpful knowledgeable staff that are…
Helpful knowledgeable staff that are always happy to help.
2 July 2026
Reply from Fortnum & Mason
Good Afternoon Julie,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found our staff member that assisted you to be knowledgable and always happy to help.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum and Mason Customer Services.
Fortnum & Mason fan for life!
Ever since I got my first taste of a Fortnum & Mason tea, I never looked back. I refuse to buy anything else now. Wonderful selection, incredible flavors, fast shipping overseas and in Europe.
9 July 2026
Reply from Fortnum & Mason
Good Afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you have been happy with the wonderful selection, incredible flavours, and fast shipping to Europe too, for our Fortnum & Mason tea.
If you ever need further assistance, please do not hesitate to let us know. Thank you once again for shopping with us and being a loyal customer.
Fortnum and Mason Customer Services.
Great company
The website is very user friendly and ordering online was straightforward.
My order was a gift for someone and it arrived in good time and in good condition. I was kept well informed once the delivery was in its way.
Well done.
2 July 2026
Reply from Fortnum & Mason
Good Afternoon Beverley,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the ease of use of our website and that you could trust us when ordering a thoughtful gift. We welcome your feedback on the prompt delivery updates too.
If you ever need further assistance, please do not hesitate to let us know. Thank you once again for shopping with us.
Fortnum and Mason Customer Services.
Creating my own hamper
For a friend's birthday I put together F&M items not usually bought. Treats. Everything arrived on time and beautifully packaged, It was all as expected, except for one item in a jar that had a consume date of three weeks which I hadn't expected.
9 July 2026
Reply from Fortnum & Mason
Good Afternoon Sarah,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with our bespoke hamper service, and that everything arrived on time and beautifully packed. We welcome your feedback on short-dated item in your order, which was a surprise.
We have made a note of your comments regarding the jar included in your bespoke hamper and we will share your feedback with the relevant department for internal review.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Printing on basket
Food and contents were great. Delivery was prompt. Was a little disappointed with the letter on basket it was not well done.
2 July 2026
Reply from Fortnum & Mason
Dear Mrs Aileen Smith,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the food and contents in your order and that the delivery was prompt. We welcome your feedback on the letter printed on our wicker basket.
We have made a note of your comments regarding letter printed on the wicker basket, and will share your feedback with the relevant department for internal review.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
fast service
9 July 2026
Reply from Fortnum & Mason
Good Afternoon Louise,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the fast service provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you once again for shopping with us.
Fortnum and Mason Customer Services.
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