I order a pair of 245/40/19 Turanza's…
I order a pair of 245/40/19 Turanza's on 18 May 2026, expecting them to arrive at the fitting garage within a couple of days, but they didn't show up until 04 June 2026. I was eager to get them fitting before I went on holiday but the tyres received weren't even a match. One was the correct tyre and one was a 17 inch of completely different brand. This forced me to buy another pair locally so I could get away on holiday.
I obviously emailed MyTyres and explained the situation, requesting a refund for the order. I was then asked to provide full details of the 2 tyres, which were at the fitting garage they were delivered to, meaning I had to make a pointless trip to the garage to take some photos of the tyres and emailed them back to MyTyres on 09 June 2026. Nothing heard regarding the refund so I followed up with another email. To my surprise, I received an email in German asking for the details of the 2 tyres so they could arrange collection and then issue the refund. And that is where I am at the moment. Going round in circles with emails in multiple languages asking for the same information I have already provided.
I intend to NEVER use this company again and hope this experience serves as a warning to others.