Worst customer service ever
Order was cancelled about 15 minutes after placed as was incorrect. WF told us it could not be cancelled and we have to take delivery and then arrange a pick up return and then apply for refund. The pick up return was arranged and should have been between 8am and 6pm but not show from them. Contacted WF after 3 days as heard nothing and they just said if it is not picked up today then come back to us! I said how is it going to be picked up today as you have not arranged anything. They agreed and apologised and said keep/donate/bin item and they will arrange refund direct to my account it will take 24-48 hours. After 48 hours, no account credit, so went back to them. 30 minutes on the chat and going through all again they said wait 1 more day and if not on account, come back to them. Went back 1 day later as still not on account, over 60 minutes on the chat this time just to be told it is being reviewed and I had to wait for WF to contact me! I would NEVER use Wayfair again - lies after lies and mistake after mistake and sooooo much time wasted trying to get this resolved (which is still isn't).