No Justice
I have used Timocom for several years by selling loads and finding new partners.
This time they really went wrong
A new haulier was instrucked to sicure the cargo but the driver rejected.
My client decided to do it and we asked the driver to buy more belts on the way to destination.
He did not even do so.
I informed the haulier I would reduce payment with eur 300 for the time spend and lost.
He replied it was a bad driver and he was fired.
The hauler passed the claim to Timocom.
In the end, I even decided to pay the €300 but now Timocom is also claiming €55 for fees and interest Threatening that if I don’t pay, you will shut down our account.
Where is the fairness in that?
Antwoord van TIMOCOM
Dear Henrik, Thank you for taking the time to share your experience. We are sorry to read that you perceived the described situation as unfair!
As a rule, TIMOCOM operates within clearly defined processes and contractual frameworks, particularly when claims are submitted through our debt collection service. In such cases, we formally review the submitted documents and manage the process in accordance with the applicable terms and conditions. Depending on the stage of the procedure, fees and interest may apply.
At the same time, it is important to us to carefully review each individual case. If you feel that certain aspects were not sufficiently considered, we kindly ask you to contact our Customer Service directly. We will be happy to review the matter again with you in detail.
Our goal is to ensure a fair and transparent platform for all market participants. We take your feedback seriously and appreciate your openness in sharing it.
Kind regards,
Your TIMOCOM Team