Pacifica Reviews 

Quick visit, helpful engineer, explained the problem and what he’d done to fix it and was friendly.

Website is atrocious but called support and they sorted me out - thanks OWAN!

Doug 3187
Quick
Efficient

Terrible service. My Rangemaster needed a repair, it took them two weeks to even respond to booking requests via Rangemaster. First booking was cancelled at short notice, no reason. I had to chase another booking. Next booking was forced on a day I couldn’t do. The rescheduled one they didn’t turn up to. They rescheduled again by which point Rangemaster has already agreed to replace the item. I tried to cancel their last appointment but they ignored me and I got a message saying the job had been completed. Shambles.

Jamie 3183 arrived at great time tested and fixed very quickly!!

Great engineer, on time and fixed the issue quickly.

Mike D 4094 visited today to fix our tumble dryer. He was very pleasant, professional and attended within the allotted time ( you can track). Straight away he was very knowledgeable and fixed our machine in no time! Thank you!!

Terrible customer service & engineers not properly experienced,engineer turned up Lewis 3698 tried to fix fridge door changed hinge couldn’t fix so said have to order door will take over 2 weeks, then left after few minutes fridge started making bleebling noise then lights went off so rung him is said I can’t come back today & tomorrow am busy Al check if anyone else can come, so didn’t hear from him so rung company took me 1 hour to get through they said he’s booked me in after 2 weeks to do all the jobs terrible didn’t want him to come back anyway because he might mess up something else, ended up not using them

Our oven developed a fault and cannot be used. Their customer service is non existent- you cannot speak to anyone other than AI chat. They sent a repair appointment without speaking to anyone so we had to change this due to work commitments. You cannot get through o anyone on live chat to help with this and the web page is incredibly slow. After the engineer visit when we went to use the oven less than 24 hours after the repair we get the same fault code and issue. I have logged another report with Hisense AI chat but no response yet in 3 working days. No contact number advertised anywhere to speak to someone to organise a return visit. This item is less than 2 years old and still under warranty. I will not buy another Hisense appliance

Good service John arrived on time, sadly the fault causing the electrics to trip in the house when opening the fridge door, did not occur during his visit. 2 hours later, it started again. So we will now have to call Pacifica out again

Jeff who I spoke with was very efficient and dealt with the situation fast excellent service. Very pleased.

Great service from Mike D 4094. He attended on time, quickly diagnosed and completed the repair, and put everything back as it was again afterwards. Would definitely use again.

Excellent work by Peter, a really nice guy who explained what was wrong and showed me how he was going to repair. Excellent service and highly recommend Peter (6793)

Good communication; arrived on time; job done quickly and effectively; friendly engineer.

My son stupidly knocked a bottle of wine off the wine rack in my really expensive fridge freezer shattering the trays and drawers inside spoke to Steph at the call centre who was brilliant and ordered up the new parts to be sent out to me, I was in shock with what happened but Steph handled it brilliantly , now just waiting on the parts however I didn’t realise that one of the trays also got damaged in the freezer at the same time so I’ll need to call back up to order a tray the wine survived god knows how but what a mess worst thing is I don’t even drink wine! So that made it worse lol great service though and I would highly recommend

Engineer Ben Stokes. No 4101. (Pacifica repairs)

Ben was very polite and helpful. Sorted my washer dryer out quickly and efficiently. He kept me informed of his ETA and caused no disruption
I would not hesitate to recommend him

Original scheduled date was cancelled by provider but notified in good time and new date proactively scheduled.
Estimated Arrival time provided via link and very helpful. Frustrating that the customer comments of the issue provided to D&G aren’t passed to the engineer!!

Ben was great explained the issue and repaired it quickly.

Great experience! Appointment the same week and I had a time slot sent to me the evening before. Stefan arrived and he was polite & friendly. Got stuck straight into checking out the hob and replaced the glass whilst he was there. 10/10 service.

The engineer was really helpful and friendly could not ask for better service.